Database Administrator

he Development Database Administrator is responsible for the comprehensive management, technical oversight, and strategic optimization of the organization’s donor database systems. This includes income processing, data integrity, reporting, system integrations, and infrastructure collaboration.

The role requires a highly analytical and technically skilled individual who can manage complex data environments, support fundraising operations, and ensure the accuracy and security of all development-related data. Develop, maintain and optimize applications, ensuring seamless functionality and enhanced user experience while providing critical support for new and existing plug in applications.

Key Responsibilities

Gift Processing and Acknowledgment

- Oversee the full lifecycle of gift processing across all channels (direct mail, online, electronic fund transfer, in-kind, stock, et cetera).

- Ensure timely and accurate gift entry and acknowledgment generation.

- Supervise and support the Donor Data-Entry Specialist.

Data Management and Reporting

- Manage and generate all data-related items and reports with direct marketing partners, including prospect, donor, suppression, and segmentation data.

- Build complex queries and exports in Salesforce Nonprofit Success Pack to support fundraising, events, newsletters, and donor communications.

- Collaborate with colleagues to create dashboards, reports, and analyses to evaluate engagement and campaign effectiveness.

- Maintain standards for data entry, validation, deduplication, and integrity across the platform.

- Conduct regular audits and clean-up processes to ensure data accuracy and consistency.

Technical Oversight and System Integration

- Liaise with Information Technology to manage infrastructure, database configurations, and upgrades of moderate complexity.

- Participate in testing, validating, and deploying new tools, features, and integrations.

- Ensure seamless integration between Salesforce Nonprofit Success Pack and other platforms (for example; Funraise, Lockbox, accounting systems).

- Work with Information Technology to coordinate data validation audits and manage user security settings and permissions.

Training and Documentation

- Develop and deliver training for staff on database use, data entry standards, and reporting tools.

- Maintain up-to-date training materials and documentation in shared repositories.

- Onboard new staff and provide ongoing support for database-related tasks.

Collaboration with Accounting and Compliance

- Work directly with Accounting and Finance to reconcile gifts across systems and distribute reports.

- Ensure compliance with data governance policies, privacy regulations, and security best practices.

- Coordinate with vendors and internal teams to manage donor segmentation and campaign coding.

Strategic and Analytical Support

- Provide analytical insights to support fundraising strategy, donor engagement, and campaign performance.

- Participate in annual fundraising planning and performance evaluation.

- Continuously evaluate and improve database processes to support organizational growth.

Qualifications

- Bachelor’s degree in information technology, Data Science, Business Intelligence, related field or equivalent experience.

- 3–5 years of experience in nonprofit donor database management or data analysis.

- Experience with Salesforce Nonprofit Success Pack or similar fundraising Customer Relationship Management required.

- Familiarity with nonprofit accounting and fundraising principles preferred.

Skills and Competencies

- Advanced technical skills in database management, query building, and data analysis.

- Strong understanding of data governance, schema design, and information security.

- Excellent analytical and critical thinking skills. Solid understanding of systems, user needs, business processes and trouble shooting.

-Identify issues and extend application capabilities to meet evolving business needs.

- Exceptional attention to detail and ability to manage confidential data.

- Effective communicator with the ability to explain complex technical concepts to non-technical staff.

- Ability to manage multiple tasks and prioritize work effectively.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties.