Provide escalation support for messaging and mobile environments: triage, investigate, and resolve user issues via email/phone/ITSM; coordinate with attorneys, vendors, Architecture, and Security teams; execute and document production changes; drive platform improvements and maintain email/mobile security.
ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.) · Monitor user support request escalations to the team by email, phone or our IT Service Management system. Triage, investigate and address issues identified. · Work with Kirkland attorneys and staff to escalate and resolve issues, which may include direct interaction with outside vendors. · Provide timely feedback to the end user on the status of their issue or request. · Seek, and deliver on, opportunities to drive change and innovation, evolving the infrastructure and end user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint. · Document and communicate platform standards to other IT groups. · Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies. · Provide subject matter expertise and support assistance for projects seeking to leverage the Firm’s messaging and mobile computing environment. · Coordinate and execute production changes related to operations and project activities. Document and record implementation steps for future reference. · Understand and remain current on messaging and mobile device technologies and trends. · Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained. · Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager.
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
