Director User Experience

| Chicago

Job Summary:

Manages a team of user experience professionals charged with re-inventing consumer centric connected health and digital experiences at WBA. Collaborates with business stakeholders, technical, service design, and design research teams to define and implement the ideal end-user experience over multiple form factors. Directs and provides oversight to the user experience team, which designs and safeguards the optimal information architecture, taxonomy, navigation, task flow and ease of use for the digital experience.The Director is responsible for the development of overall guidelines and procedures that govern the user experience, as well as developing collaborative, efficient, and innovative work practices. Acting as a coach, mentor, connector, and consensus builder is key in this senior-level role within our global enterprise.

Job Responsibilities:

  • Provides leadership and guidance to build a world class user experience team by defining standards, guidelines, best practices, processes and determining how the user experience team interacts with other groups. Advises and makes actionable recommendations to executive management and business groups on strategic “voice of the customer” topics to develop a world class user experience.
  • Acts as the owner of the customer experience and advocate (voice) for the end user in the development of the philosophy and vision for the organization.
  • Oversees the analysis and research around the customer experience, collaborating with the Design Research team and Business Analytics. Ensures the implementation of research results to reduce user pain points.
  • Defines the strategy around the digital customer experience and what is important to the success of the business. Translates business goals into a holistic plan (short term goals and longer-term strategic initiatives) with actionable strategies to ensure ease of use and an engaging experience.
  • Collaborates with business leads, strategists, and product managers to enhance the experience of the customer and to ensure the online customer succeeds in obtaining value from the site.
  • May analyze long-term impact of new or anticipated strategies and decisions.
  • Manages budgets, operational plans and performance requirements for the specified are of responsibility.
  • Responsible for meeting budgetary goals and objectives.
  • Leads team and facilitates communication between staff, management, vendors, and other technology resources within and outside of the organization. Shares highly complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives. Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross-functional processes and programs. Builds and enhances key internal and external contacts.


WBA Disclaimer
Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail and wholesale pharmacy, touching millions of lives every day through dispensing and distributing medicines, its convenient retail locations, digital platforms and health and beauty products. The Company has more than 100 years of trusted healthcare heritage and innovation in community pharmacy and pharmaceutical wholesaling.

WBA is the largest retail pharmacy, health and daily living destination across the U.S. and Europe. WBA is one of the world’s largest purchasers of prescription drugs and many other health and wellbeing products. The Company’s size, scale, and expertise will help position us to expand the supply of, and address the rising cost of, prescription drugs in the U.S. and worldwide.

Including through its equity method investments, WBA:

is present in more than 25* countries
employs more than 440,000* people
has more than 18,750* stores in 11* countries
has one of the largest global pharmaceutical wholesale and distribution networks, with more than 400* distribution centers delivering to more than 240,000** pharmacies, doctors, health centers and hospitals each year in more than 20* countries.The Company’s portfolio of retail and business brands includes Walgreens, Duane Reade, Boots and Alliance Healthcare, as well as increasingly global health and beauty product brands, such as No7, Soap & Glory, Liz Earle, Botanics, Sleek MakeUP and YourGoodSkin.

WBA’s purpose is to help people across the world lead healthier and happier lives. The Company is proud to be a force for good through its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. Our businesses have been recognized for their Corporate Social Responsibility. Walgreens was named to FORTUNE*** magazine’s 2019 Companies that Change the World list and Boots UK was recognized as Responsible Business of the Year 2019-2020 by Business in the Community.

The Company is included in FORTUNE's 2019 list of the World’s Most Admired Companies and ranked first in the food and drugstore category. This is the 26th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

An Equal Opportunity Employer, including disability/veterans.



 

Basic Qualifications

  • Bachelor’s degree and at least 8 years of experience in digital design OR a High School Diploma/GED and at least 11 years of experience in digital design
  • At least 2 years of experience managing a user experience team.
  • Experience managing multiple projects simultaneously.
  • Experience with usability testing, & A/B testing.
  • Experience participating in and defining user experience processes and using best practices.
  • Experience interacting with internal and external creative Teams.
  • Experience using interpersonal communication and presentation skills to present ideas effectively and strategically present ideas to senior level management and external stakeholders.
  • At least 5 years of experience contributing to financial business decisions in the workplace.
  • At least 5 years of direct leadership, indirect leadership, and/or cross functional team leadership.
  • Willing to travel up to 20% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Master’s degree in Interactive Design.
  • Experience working across multi-disciplinary teams, e.g., business stakeholders, technology, product management.
  • Experience bridging across several related projects with the goal of establishing and governing common UX approach and processes.
  • Experience with exposure to employee/internal end users and consumers.
  • Experience working inside large and/or global enterprises as an internal leader or consultant
  • Experience pulling together design research, UX design, and visual design.
  • Experience with adaptive/responsive web and mobile applications.
  • Experience working in an Agile methodology.
  • Experience working across multi-disciplinary teams, e.g., business stakeholders, technology, product management.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • MVCLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
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    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
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    • Maria DBDatabases
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    • Google AnalyticsAnalytics
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    • IllustratorDesign
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    • PhotoshopDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement

Location

Developed and diverse suburb in N.Chicago. Opening our new Tech Office downtown at the Old Chicago Post Office in January 2020!

An Insider's view of Walgreens

What’s the vibe like in the office?

You can expect to be challenged, every day. You can also expect an extraordinarily diverse environment of collaborative professionals who are putting their talents together to fulfill the vision and mission. There are plenty of opportunities to make an impact, to grow and to learn with the team. The future of Technology is bright at Walgreens!

Carlos

Director, RunOps

What does your typical day look like?

I'm a part of the product management team where I oversee the development of complex products. A typical day for me involves juggling multiple product lines, I could easily find myself working with designers to craft mockups, defining requirements for developers, tracking development processes, or running usability tests to drive product forward.

Katrina

Sr. Business Analyst

What makes someone successful on your team?

I think the most successful individuals are those who possess two key skills 1) the ability to quickly learn and synthesize information and 2) the ability to adapt to constantly changing challenges. Given the extremely complex nature of our industry,

Emmanuel

Sr. UX Designer

How do you empower your team to be more creative?

In Rx Engineering, we are building the largest pharmacy software product suites in the industry. Innovation and quality is our DNA. We nurture through our “COOL” culture to build curiosity in new solution. We are challenged and fascinated with courage every day about this engineering journey which will change our customers’ life.

Ronnie

Director – Solution Engineering & QE

How do your team's ideas influence the company's direction?

We are faced with a host of rapid changes occurring in the healthcare and retail landscapes.. To make the most of these changes, Walgreens is adapting to the fast moving technology world of today and is committed to deploying cutting edge solutions to support our business and customers.

Doug

Senior Product Manager, Pharmacy and Retail Operations

What are Walgreens Perks + Benefits

Walgreens Benefits Overview

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. In addition to company-paid life insurance and voluntary life & personal accident insurance, the benefits below are available to our team members. To learn more visit https://jobs.walgreens.com/benefits.

Culture
Volunteer in local community
Walgreens is proud to be a Corporate Social Responsibility leader, setting the pace on some of the most important issues of our day, and our IT and digital teams are no exception.
Partners with Nonprofits
Money raised through Red Nose Day supports programs that keep children safe, healthy and educated in America and around the world.
Friends outside of work
Eat lunch together
Intracompany committees
To learn more visit https://jobs.walgreens.com/it-culture
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Every day, in a multitude of ways, the foundational principles of integrity, respect and fair dealing embraced by our founder Charles R. Walgreen inspire us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Walgreens employees can contribute up to $500 annually to their FSA.
Disability Insurance
Disability insurance covers 6 weeks at 100% base pay, 6 weeks at 50% base pay. 50% benefit may be supplemented by PTO, frozen sick, or frozen vacation.
Dental Benefits
For dental coverage, you may choose from four plan levels ranging from a basic-only option to those with orthodontia and other major service coverage.
Vision Benefits
There are three levels of benefits for vision coverage ranging from an exam-only discount option to an enhanced PPO with both in and out-of-network benefits.
Health Insurance Benefits
You have access to competitive coverage options through the Benefits Support Center, which is the Walgreens private corporate exchange.
Life Insurance
Benefit-eligible team members are eligible for company-paid term life insurance at a benefit equal to: • 1.5 times annual base salary and $25,000 for all other hourly-paid team members
Wellness Programs
Onsite Gym
Team workouts
Walgreens team fitness initiatives include Sponsored race teams like the JP Morgan Chase Run.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Walgreens provides employees with a 401(k) matching plan called the Walgreen Profit Sharing Plan. After completing one year, we match 4% of contributions $1 for $1.
Employee Stock Purchase Plan
After 90 days of service and an average of 20 hours worked per week, you are eligible to purchase WBA stock at a 10% discount off market value.
Performance Bonus
You are eligible for a corporate bonus subject to approval by the Board of Directors (unless you are covered under another bonus program).
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home. Work remotely 2 days per week and/or work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
The Transportation Benefit Plan allows you to save money by paying for your transportation and parking needs with before-tax dollars and payroll deductions.
Game Room
Our game room includes Ping Pong, Foosball.
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Lunch and learns
Renewal host weekly Lunch and Learns on topics selected by our team.
Promote from within
Customized development tracks

Additional Perks + Benefits

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. To learn more visit https://jobs.walgreens.com/benefits.

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