Senior Product Designer, Retention at SpotHero

| Chicago
Sorry, this job was removed at 7:36 a.m. (CST) on Tuesday, November 30, 2021
Find out who's hiring in Chicago.
See all Design + UX jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

If you want to make the world a better place, it turns out that parking spaces are a fantastic place to start. Why did you miss that critical appointment? Parking. Why were you stressed and sweating on that first date? Parking.


SpotHero is seeking a Senior Product Designer to lead design for a consumer-facing area. This crucial role will positively impact our business by improving the customer experiences across iOS, Android, and the web and ensure that SpotHero customers continue to use SpotHero for all of their parking needs.


Who we are:  

SpotHero is one of the mobility industry's hottest tech companies, paving the future of parking through innovative technology. As cities ramp back up post-COVID, we're growing our teams, tech, and vision to forge mobility's comeback. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on the go, or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology and insights, delivering value to both sides of this exciting, evolving marketplace.


Our Product Design Team solves challenging problems every day to create the best experience for our customers. We marry user research—both qualitative and quantitative—with fast-paced execution to form a user, data, and design-centric culture.


What will you do?

  • Create holistic design solutions for our millions of customers that address their needs by considering the entire customer experience.
  • Communicate conceptual ideas, design rationale, and specifics of the user-centered design process within a cross-functional team.
  • Glean insights about our current and future users from qualitative and quantitative research.
  • Design user research and usability studies, collect and react to user feedback.
  • Formulate and test hypotheses based on user research and behavioral analytics.
  • Work directly with your product manager, engineering team, and product design to define UX and UI requirements that create a consistent experience across channels and products.
  • Create user flows, design documentation, prototypes, high-fidelity mocks, and other UX deliverables.
  • Create thoughtful growth experiments through innovative design solutions and test against 3M monthly visitors.
  • Collaborate on our evolving design system.

You:

  • Believe design has a scientific intent, and you can measure your success based on the business value you create.
  • Are a self-starter who actively seeks the "why" in order to make the SpotHero experience easy and enjoyable to use.
  • Know how to navigate through the unknown.
  • Have a deep knowledge and understanding of responsive web design, iOS, and Android best practices
  • Are passionate about user-centered design.
  • Demand a collaborative environment.
  • Embrace iterative development.
  • Are excited to conduct usability tests, talk to users out in the field, A/B test, and then share learnings with the organization.
  • Are a solid communicator possessing strong presentation and verbal & written communication skills.  
  • Exceptionally organized and very comfortable working with engineering and product managers.

What you bring: 

  • 5+ years of professional experience designing web, iOS, and Android applications. 
    • Drivers now can book parking right from their vehicles, so Apple CarPlay and Android Auto is a plus, but not necessary.
  • A portfolio that showcases your design process, thinking, & execution.
  • Solid understanding of the design process, information architecture, usability, heuristics, and designing for accessibility and inclusion.
  • Must have a firm understanding of different UI constructs for responsiveness.
  • Knowledge and efficiency with UI design tools - InVision and Sketch preferred.
  • Ability to meet and communicate deadlines.


Seeking candidates in:

  • Chicago, IL, US 

 

Even if you don't check all of the boxes, please still apply! We'd love to meet you + hear how you can help SpotHero drive into the future.



What we are offering:

  • Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth.
  • Excellent benefits – 
    • In the US, we cover up to 90% of Medical Premiums, 50% of Dental & Vision Premiums, company-sponsored Life Insurance, 401K, and generous parental leave. 
    • In Canada, we offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD, and LTD. 
  • Flexible PTO policy and great work/life balance – We value and support each individual team member.
  • Annual parking stipend – we help people park!
  • The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
  • A workplace recognized as the Best Consumer Web Company by Built in Chicago, Top Company Culture by Entrepreneur, a Top Workplace by Chicago Tribune, and one of Chicago's Best Places to Work for Women Under 35 by Crain's Chicago Business.

 

 

Steps to apply: 

Please include:

  • A link to or PDF of your portfolio, showing designs with data visualizations and any necessary passwords to view work.
  • A link to your LinkedIn profile.

 



At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

 

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

 

PLEASE NOTE: This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the US or Canada and not require sponsorship for employment now or in the future.


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • DjangoFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • BrazeCRM
    • MailChimpEmail
    • MandrillEmail
    • Oracle ResponsysEmail
    • MarketoLead Gen

Location

Our custom built office is located in the heart of the Loop, close to the Brown, Orange, Pink, Purple, and Red Lines.

An Insider's view of SpotHero

What’s the vibe like in the office?

There's a lot of collaboration and positive energy throughout the entire day at SpotHero. There are a lot of funny people that work at SpotHero; it's hard to get through the day without a few genuine hearty laughs, which is a really fun way to take a break from being nose deep in a project.

Michelle

Account Executive

How does the company support your career growth?

There’s so much room to grow at SpotHero. From the very beginning, I was encouraged to think about my career goals and steps I could take towards achieving them. I recently made the transition to a new team, and everyone has been incredibly supportive as I learn a new skill set and look to further grow my career!

Maggie

Digital Marketing Specialist

What is your vision for the company?

I joined SpotHero to contribute to the future of mobility as I imagine walking down the street with my pre-school aged children one day and being able to point out aspects of the mobility ecosystem that I played a role in building. In this vein, I believe SpotHero will emerge as the platform that powers the last quarter mile of mobility.

Paolo

VP, Vertical Business Teams

What are SpotHero Perks + Benefits

SpotHero Benefits Overview

We offer our employees a way to find community through Employee Resource Groups. We currently have six different established groups and evaluate offerings on a semi-annual basis.

In the US we cover up to 90% of Medical Premiums, 50% of Dental & Vision Premiums, company-sponsored Life Insurance, 401K, and generous parental leave.

Flexible PTO policy and great work/life balance – We value and support each individual team member.

Annual parking stipend – we help people park!

Culture
Volunteer in local community
SpotHero participates in local volunteer activities such as installing art galleries in elementary schools with I Paint My Mind and building homes with the House That Tech Built.
Partners with Nonprofits
Through our monthly bake sales we partner with nonprofits such as C.A.R.E. Animal Rescue, Center on Halsted, and ALIVE rescue.
Friends outside of work
Eat lunch together
Intracompany committees
SpotHero has culture committees that promote wellness and diversity and inclusion.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
In addition to our DEI Task Force team, we also have a number of ERG's including African Americans/Blacks at SpotHero, Neurodiversity ERG, Women at SpotHero, LGBTQ+ ERG, Parents at SpotHero, etc.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
We cover Short Term Disability at no cost to you.
Dental Benefits
Our competitive Dental plan is through Guardian. Our plan has a unique rollover benefit to encourage plan use. In addition to child orthodontia, we are proud to offer adult orthodontia coverage!
Vision Benefits
Our vision plan is through Guardian through VSP Choice Network. Our plan has a low co-pay for your annual exam and includes an annual stipend for lenses or frames.
Health Insurance Benefits
Our medical plans are through Blue Cross Blue Shield, and we offer a High Deductible Health Plan with no employee payroll contribution required. We also contribute to HSA accounts on your behalf.
Life Insurance
SpotHero covers Life & AD&D coverage, up to 100% of your salary, at no cost to you.
Wellness Programs
Onsite Gym
Team workouts
SpotHero sponsors an annual fitness challenge where employees can participate in hydration, sleep, and fitness challenges.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You’ll have the opportunity to take advantage of traditional and Roth savings options with financial advisers at Fidelity Investments who are ready to assist with your retirement planning.
401(K) Matching
SpotHero's 401k plan matches 50% for an employee's contributions up to 6% of their annual based salary.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide three months of parental leave for all employees.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Fantastic Eats - Take a break and enjoy some grub with the team, catered weekly from your favorite Chicago spots. For a midday pick me up, choose from our endless variety of snacks or our cold brew on tap. • Team Events - From WhirlyBall and ice skating to rooftop happy hours and spontaneous ice cream parties - we're always looking for new ways to have fun together! • Casual Work Environment - Be comfortable while you work. Take a nap if you need it or squeeze in a few yoga poses between meetings. • Employee Wellness Program. We encourage work/life balance through financial wellness talks, meditation sessions, and mind & body nutrition education. Plus, we encourage our team to get out and give back to our local community. • Professional Development. We support personal and professional development through mentorship programs, diversity & inclusion trainings, and learning how to work with one another based on our personality types.

More Jobs at SpotHero26 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Product
Sales
Developer
new
Chicago
Design + UX
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView SpotHero's full profileSee more SpotHero jobs