Senior User Experience Architect

| Northwest Suburbs

Senior User Experience Architect

Company Overview:

In the past six years, Zoro US has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 240+ working out of a 60,000+ square foot building, offering more than 1,700,000 unique products. We’ve been successful in growing in large part due to our team. Zoro hires bright & hard-working individuals that are intent on growing our business & serving our customers. And we’re looking to grow further!

The Senior User Experience Architect will function as the driving force of usability and interaction strategy on the Zoro.com team by combining wisdom gained from user research, understanding of business initiatives, and deep knowledge of user-centered design methods to create infrastructure that supports intuitive customer interaction. The Senior User Experience Architect has the ability to work in great detail but can also focus on broader strategy. The ideal candidate will be a demonstrated thought leader in the fields of information architecture, user experience design, and usability. He or she will work closely and successfully with all personalities and levels to support ground-breaking functionality and design.

Primary Function

  • Create strategy and recommendations for additions and enhancements to the website and its infrastructure while balancing business initiatives and technological capabilities.
  • Lead wireframing and prototyping efforts for browse, search, and transactional experiences for the website.
  • Determine the factors which influence customer goals, experiences, and needs; determine what mental models users create while using Zoro.com.
  • Develop labeling, navigation and site structures to support usability and findability.
  • Work closely with the Sr. Manager, User Experience, Graphic Designers and Developers to develop an action plan including design strategy, process, and schedule.
  • Mentor entry-level members of the user experience team in best practice and new techniques.
  • Provide input on plans for delivery and release schedules for the UX disciplinary track
  • Perform competitive analysis, market assessments and heuristic evaluations
  • Ability to quickly capture and assimilate information from a variety of sources; responsible for translating business requirements and user needs into innovative design solutions that are engaging, valuable and usable.
  • Lead usability testing efforts
  • Conduct new and use existing research to create personas and experience scenarios.
  • Manage and execute multivariate testing on new features and experiences on the site.
  • Use web analytics and feedback data to inform infrastructure changes and design.
  • Produce and improve site maps, site-flow diagrams, and wireframes to convey how the site will work from a practical perspective.
  • Collaborate on initiatives to create interaction models and prototypes to capture desired user experience translated into functional specification.
  • Create project briefs, presentations, user flows, site maps, taxonomies, wireframes, competitive analysis and other necessary documentation to communicate the recommended user experience to internal stakeholders, as well as the outcomes of changes and tests.
  • Lead efforts to gather feedback and work closely with all teams at Zoro to implement new and improved features based on that feedback and company initiatives.
  • Use KPIs to track the success and progress of our site and its features, and make plans to adapt accordingly.
  • Suggest and implement new tools to conduct research, measure engagement, and gather feedback.

Qualifications:

  • BS/BA degree or higher in design, technology, psychology, human factors or HCI is preferred.
  • 7+ years’ experience in user interface design, information architecture, interaction design, human factors, and other related UX disciplines.
  • 7+ years’ experience with usability testing including preparation, execution, and analysis
  • 5+ years’ experience creating, implementing, and measuring multivariate tests.
  • 5+ years’ experience creating architecture, interaction, and/or design for responsive sites, mobile and tablet experiences, and applications
  • 3+ years’ experience in online retail, must have a strong portfolio demonstrating past work experience and deliverables (eg: wireframes, user flows, site maps, research, etc.)
  • Demonstrated ability to develop big ideas, and execute flawlessly against them in a highly collaborative environment.
  • Ability to employ pragmatic and effective approaches to UX. Keen understanding of usability principles, web standards, UI patterns and their application. Experience using web analytics data to inform design decisions.
  • Proven ability to diplomatically advocate for the user, communicate informed design rational and value, as well as manage related expectations, culture and process changes.
  • Effective cross-function collaboration skills. Outstanding communication, organization, time management, and interpersonal skills. Some project management (work plans), level of effort estimation, deliverable quality assurance skills required.
  • Expert level experience with design and prototyping software (Photoshop, Illustrator, Sketch, Axure, Balsamiq, InVision, Visio, etc.)
  • Experience turning ideas into workable code (HTML5, CSS3, Javascript, etc.) a plus
  • Experience with all stages of the software development lifecycle in both traditional and agile environments.
  • Proven experience with web-based analytic tools (Optimizly, Heap, Peek, Google Analytics, ClickTale, etc.)

Additional Information:

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 

see if we are normalwww.zoro.com/careers 

meet some of the skulk at: www.zoro.com/bios  

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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