Sr User Experience Architect, Zoro

| Chicago

Title: Senior User Experience Architect

Reports to: Matthew Deming | Sr. Manager, User Experience

Location(s): Chicago or Buffalo Grove


Company Overview

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 250+ working out of a 60,000+ square foot building, offering more than 2,000,000 unique products. We are looking for passionate, driven people who want to join a high-energy, uber growth organization.


Position Description

Zoro is expanding its team of smart, passionate, and tremendously creative User Experience specialists. We are seeking an accomplished Sr. UX Architect to join the team and help us define, build, and optimize experiences for Zoro’s ecommerce website, internal applications, and associated services. The ideal candidate is a well-rounded UX practitioner with experience:

  • Discovering unmet customer needs;
  • Exploring and evaluating possible product design solutions to address these needs;
  • Testing these solutions for viability through a range of qualitative and quantitative methods;
  • Working closely with development teams to bring these solutions into the browser;
  • Measuring their performance in the marketplace; and
  • Ultimately optimizing them for success.


The Sr. User Experience Architect will be embedded within a cross-functional product team that is focused on either improvements to a specific experience on Zoro.com (e.g., Search, My Account) or to an internal application (e.g., CMS, Design System).


This position reports directly to the Sr. Manager of User Experience and has no direct reports. This position can be based in Chicago or Buffalo Grove, IL.


Responsibilities

The Sr. User Experience Architect:

  • Works with the Product Owner and Engineering leads to prioritize features and product enhancements that meet customer needs, deliver value to the business, and are technical feasible.
  • Contributes to early stage discovery and product definition by developing a deep understanding and definition of users, framing the problem, evaluating current state experiences and areas of competitive disadvantage, designing concepts and models, etc.
  • Plans and conducts user research, user testing, and other activities that bring user feedback into the product design process; Regularly shares findings and insights with the Zoro business.
  • Translates business requirements and user needs into tangible interaction design through detailed user flows, wireframes, and low-fidelity prototypes.
  • Mentors and trains junior UX team members to ensure quality of design delivery within the product team and beyond.
  • Works with the Sr. Manager of UX and other design delivery leads to streamline processes, workflows, and templates in support of lean and agile methodologies.
  • Stays abreast of innovations in UX best practices, interaction design trends and patterns, and tools / topics of interest to the UX community.
  • Contributes thought leadership and evangelizes the value of UX to the broader business through lunch & learns, workshops, and other activities.


Qualifications

  • Training in Human-Centered Design, Design Thinking, Human Factors, or related field. A Masters in Human-Computer Interaction (HCI), Information Systems, or a related UX discipline is preferred.
  • 5+ years of work experience in a UX role; prior ecommerce experience is preferred.
  • Demonstrated understanding of design, usability, and research best practices and standards.
  • Familiarity with web accessibility guidelines and standards (e.g., WCAG 2.1 AA and ADA Section 508 compliance) is preferred.
  • A portfolio of work that demonstrates process / approach and the ability to communicate informed design rationale and value. 
  • Familiarity with delivering UX artifacts within an agile or lean framework (e.g., design sprints, dual-track agile); prior experience working with a product team is preferred.
  • Knowledge of Atlassian JIRA and Confluence platforms for agile collaboration and workflow management
  • Experience with current design and rapid prototyping software, specifically Sketch + Invision and Axure.
  • Practical knowledge of Google Analytics and behavioral analytics tools such as Clicktale, SessionCam, or HotJar.
  • Experience with qualitative and quantitative user research methods and associated platforms, specifically UserTesting.com, Qualtrics, and Optimal Workshop
  • Experience with A/B and multivariate test design and analysis; familiarity with Google Optimize or Optimizely is a plus.


You will be a great fit for the role if:

  • You are a compelling storyteller, able to build empathy and convey the mindset of users to the broader organization.
  • You have the ability to ask, as well as answer, meaningful and impactful questions.
  • You are an excellent listener with keen attention to detail.
  • You love collaborating with others; they should also love collaborating with you.
  • You are naturally inquisitive and love solving problems.
  • You embrace ambiguity.
  • You learn from failure.
  • You are passionate about building, prototyping, and continually evolving digital products throughout the product lifecycle.
  • You can convey concepts through sketches, flows, wireframes, clickable prototypes, etc. – whatever method you determine to be the most efficient and effective to gain alignment and support from your target audience.
  • You’re a systems thinker; you can logically visualize complex systems and user interaction flows.
  • You have the ability to learn new tools and do self-guided work within a fast-paced environment.



Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!

Margaret

Financial Analyst

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.

Dawn

Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.

Lex

UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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