Vivid Seats header image
Vivid Seats
Vivid Seats connects fans with the live events they love.
Chicago, IL
Hybrid

Sr. UX Designer (Chicago, IL)

| Chicago | Hybrid
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Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In Chicago's top 10 places to work in 2021, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

The Opportunity: The Lead UX Designer is responsible for vividseats.com's end-end user experience, while bringing simplicity, intuitiveness, surprise and delight. You will lead concepting, prototyping, balancing user experience, motion and visual design aligned to business goals to create a best-in-class digital experience for Vivid Seats.

How your role expectations will progress as a UX Designer in the first 30, 90, and 180 days: 

30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and Vivid Seats values. 
  • Meet and greet product, engineering and analytics teams and stakeholders.
  • Start familiarizing yourself with strategic documents around future customer engagement.

90 days in 

  • Create product designs for Vivid Seats end-to-end user experience, collaborating with research, and owning design and prototypes with minimal oversight.
  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Establish, maintain, and facilitate internal partnerships to achieve progress and advance objectives. 
  • Display leadership by being an example of continued growth in your role and looking for opportunities to mentor and encourage junior designers.

180 days in

  • Design and implement process improvements that positively impacts the team.
  • Play an active role in continued learning to advance skill sets necessary for team goals. 
  • Deepen understanding of customers, our users, and contribute to the evolving Vivid Seats personas to guide future user experience and product strategies.
  • Bring observations and defined strategies of opportunities to drive initiatives to level up the UX design team effectiveness internally and in the company.

What You'll Bring: 
Experience: 

  • 4+ years' experience as a User Experience Designer, with experience as design lead or equivalent 
  • Experience in the B2C / eCommerce space
  • Solid understanding of UI/UX philosophies, design thinking and processes
  • Experience with responsive web design and cross browser/cross platform development
  • Experience with designing for native app
  • Able to manage project work and competing design deadlines while keeping the team apprised and updated with progress before designs are finalized
  • Stay on the cutting edge of what's new in user experience, identifying opportunities and experimenting with applying new interaction patterns
  • Develop prototypes and wireframes to communicate ideas to stakeholders
  • Conduct research tasks such as planning and partnering with user research analysts to create usability tests, A/B testing and site surveys. Be able to report feedback and findings, and use those results to inform future customer experience designs
  • Experience and/or willingness to work in an agile/lean environment

Communication Skills: As a lead designer with an eye for usability, you also turn this lens to how you facilitate meetings, present your designs, and write emails. You are looking for more effective ways for your audience to consume the content you are conveying – regardless of medium and channel. Your end user is the customer as well as your internal partners and stakeholders. As a design group, we seek to continually update our communication skills to increase engagement and comprehension.

Problem Solving Skills: At Vivid Seats we encourage growth mindset, always be excited about the user problems, be keen to learn more and keep exploring avenues to collaborate and problem solving. You must be able to come up with creative solutions and consider a variety of alternative solutions for each problem along with other members on UX and Product teams.

Interpersonal Skills: You must display a genuine passion for product-centric innovation; an ability to work well independently as well as collaboratively; must have a keen and exceptional attention to detail; and more importantly, an ability to identify root recommendations inspired by the customer's needs and behaviors.

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
Vivid Seats provides competitive compensation; bonus incentives; PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; snack allowances; and a variety of additional workplace perks. 
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Where we are

Located in the landmark Marshall Fields building, Vivid Seats brand new HQ incorporates modern design, collaborative spaces, and the excitement of live events to create an innovative workplace. We are centrally located near public transportation hubs, shops, restaurants and entertainment venues.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • JSFFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • OAuthFrameworks
    • React NativeFrameworks
    • SpringFrameworks
    • TerraformFrameworks
    • Vue.jsFrameworks
    • AWS RedshiftDatabases
    • ElasticsearchDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, and Vivid communities - our employee resource groups - are just a few examples of how empower a culture representative of our employees.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
All employees are offered equity as part of our total rewards package.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages for our remote employees!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work a hybrid schedule, providing the balance life requires, when we need it.

An Insider's view of Vivid Seats

How does your team reward individual success?

We are encouraged to take ownership of our work and continue supporting technologies we work on, well into production and beyond. Having coworkers who care so genuinely about not only my individual success, but also the company's success, makes working for Vivid Seats extremely rewarding.

Lana M.

Sr Quality Engineer

What projects are you most excited about?

At Vivid Seats you are always working on something exciting and challenging which not only keeps you committed but also foster personal growth. Currently, my team is working on implementing a screen which will be highly personalized to the users and will help promote continuing engagement.

Sumedha G.

Software Engineer

How do you empower your team to be more creative?

At Vivid Seats, we recognize that creativity is driven by empowered teams who make their own decisions and can implement their best ideas themselves. We also make sure that information is available and flowing between functions and teams, through regular townhalls, product-tech all hands, scrum of scrums, etc., to foster employee engagement.

Riza C.

Director of Product Management

What's the biggest problem your team is solving?

We're always aiming to solve complex problems that improve the experience of countless customers. As a product team, I’m impressed at how well we collaborate across the organization, and that we do so in a way that highlights each of our skill sets that ultimately makes our products – and each of us – better.

Jarid M.

Sr Product Manager

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