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User Experience Architect - Zoro

| Chicago

Company Overview

In the past six years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 235+ working out of a 60,000+ square foot building, offering more than 1,800,000 unique products.

Position Description

The User Experience Architect role is an entry-level role and will collaborate closely with the user experience team as a whole to help us provide a delightful experience for our customers. The User Experience Architect is detail oriented, is empathetic, curious, and a willing advocate for the most important part of Zoro: our customers. He or she will work closely and successfully with all personalities and levels to support ground-breaking functionality and design.

  • Work with other members of the UX team to make recommendations for additions and enhancements to the website and its infrastructure while balancing business initiatives and technological capabilities.
  • Create wireframes and prototypes for ecommerce experiences on Zoro.com
  • Assist in determining the factors which influence customer goals, experiences and needs; and what mental models users create while using Zoro.com.
  • Develop labeling, navigation and site structures to support usability, findability and the QA team.
  • Collaborate with stakeholders, developers, and UX Architects to define requirements
  • The role reports directly to Sr. Manager, User Experience and will have no direct reports.
  • Duties and Responsibilities:

    • Assist in conducting usability tests, heuristic reviews, and other user and competitive research to support website improvements and the creation of user personas and experience scenarios.
    • Help conduct multivariate testing on zoro.com and analyze the results to determine user response
    • Use web analytics and feedback data to inform design changes
    • Produce and improve site maps, site-flow diagrams, and wireframes to convey how the site will work from a practical perspective.
    • Help create interaction models and prototypes to capture desired user experience translated into functional specification.
    • Create project briefs, presentations, user flows, site maps, taxonomies, wireframes, competitive analysis and other necessary documentation to communicate the recommended user experience to internal stakeholders, as well as the outcomes of changes and tests.
    • Gather feedback and work closely with all teams at Zoro to implement new and improved features based on that feedback and company initiatives.
    • Prepare task plans and research reports summarizing goals, hypothesis and results
    • Assist translating results of the research into actionable recommendations for designers, product managers and product stakeholders

    Position Requirements:

    • Bachelor's Degree or equivalent preferred
    • 1-3 years of experience in related field preferred
    • Up-to-date with the latest UX trends, techniques, and technology
    • Strong knowledge of usability principles and techniques
    • Experience in creating wireframes, storyboards, user flows, process flows and site maps. Experience with mobile or responsive websites a plus.
    • Demonstrated ability to come up with new ideas and experiment to find the best solution
    • Pragmatic with a passion for usability
    • A strong empathy for users and a desire to advocate for them
    • Outstanding communication, organization, time management, and interpersonal skills.
    • Experience in the native design environment (Photoshop, Illustrator, Sketch, Axure, Balsamiq, InVision, Visio, etc.)
    • Experience turning ideas into workable code (HTML5, CSS3, Javascript, etc.) a plus
    • Experience with web-based analytic tools a plus (Optimizly, Heap, Peek, Google Analytics, ClickTale, etc.)

    EEOC Statement

    Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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    Technology we use

    • Engineering
    • Product
      • PythonLanguages
      • DjangoFrameworks
      • Google AnalyticsAnalytics
      • JIRAManagement

    Location

    One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.

    An Insider's view of Zoro

    How would you describe the company’s work-life balance?

    We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

    Adam

    HR Leader

    What are Zoro Perks + Benefits

    Zoro Benefits Overview

    Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Optional Voluntary Benefit
    Wellness Programs
    Discount partnership with Sky Fitness.
    Onsite Gym
    Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
    Employee Stock Purchase Plan
    Performance Bonus
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Family Medical Leave
    Adoption Assistance
    We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
    Vacation & Time Off Benefits
    Generous PTO
    Starting at 18 days per year with carryover option of up to 5 days.
    Paid Volunteer Time
    We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
    Paid Holidays
    Zoro offers all employees paid time off to observe all major holidays.
    Perks & Discounts
    Casual Dress
    We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
    Commuter Benefits
    In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
    Company Outings
    We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
    Game Room
    Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
    Stocked Kitchen
    All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
    Some Meals Provided
    Happy Hours
    Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
    Parking
    Recreational Clubs
    Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Tuition Reimbursement
    Diversity Program
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