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UX Designer

| Chicago

The Opportunity
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter--which is why we continue to grow year over year. Working at Vivid Seats provides an opportunity to scale our best in class platform, allowing our fans to sit closer and see more.
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. We keep our teams lean, allowing each and every employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create.
As a UX Designer you will work closely with Product Managers, Developers and other UX team members to create compelling solutions and product features that make the ticket buying experience great. You'll work in a highly collaborative and fast paced environment, impacting tens of thousands of daily users on our public and internal facing platforms.
You'll use data-driven insights and conduct research and testing to inform design directions. You'll have the autonomy to work on multiple projects and present your solutions to senior leadership and stakeholders. You'll be part of a team that collaborates, whiteboards and sketches together to ideate on concepts.
This is an opportunity to champion user-centered design to deliver innovation and utmost quality to customers. You'll be looked to as an expert in interaction design and user centered practices and have a significant impact on Vivid Seats features, tests, and overall experience.
To be successful, you'll need

  • A proven career in UX and Product Design with the ability to turn complex and confusing into simple and understandable
  • Explore and iterate on multiple design concepts and be able to speak to the pros and cons of different directions
  • Ability to create prototypes to bring solutions to life for internal communication and user testing
  • Document use cases, scenarios, product flows, interaction specifications and wireframes in detail
  • Experience with different research methodologies and the ability to select the appropriate approach based on research objectives
  • Embrace modern design patterns and system-based approaches to UI design
  • A mobile first mentality and experience designing for responsive web and native apps
  • Familiar with creating and using experience frameworks, personas, journey maps etc.
  • Collaborate with developers to find the most effective, expedient and efficient way to implement solutions
  • Experience in an agile environment with the ability to self-manage tasks and ensure work is executed on time
  • Present work in a clear and compelling manner and be able to rationalize design decisions by citing best practices, testing data, or business goals
  • Expertise with modern design tools (eg. Sketch, Invision, Principle, Axure, Adobe CC)
  • Experience designing high-fidelity visual mockups is a plus

To be considered for this position please include a link to your portfolio and make mention of any particular projects you'd like us to view in your cover letter.
What We Offer
We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.

Location

111 N Canal Suite #800
Chicago, IL 60606

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail

Location

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines
An inside look at Vivid Seats, where engineers solve tech problems at massive scale
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

We offer discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies, and pre-tax commuter benefits. . We host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for your morning yoga or lunchtime run. For those with strong balance skills, we also have treadmill and bike desks!

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