Desktop Services Engineer

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. 

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. 

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards

• 2021 Most Innovative Companies - presented by Fast Company

• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

The Desktop Services Engineer will be responsible for administering and operating the IT tools that support user devices (desktops, laptops, mobile devices) across all lines of business within Apex Fintech Solutions. They will manage imaging and deployment of laptops and desktops, provisioning of Virtualized Desktop Infrastructure (VDI), and Mobile Device Management technologies, providing essential support to enable a seamless IT experience for day-to-day operations across the firm. 

Duties/Responsibilities:

• Manage and coordinate imaging and deployment of both MacOS and Windows devices 
• Support MDM operations via InTune for end-user devices and BYOD mobile phones 
• Administer VOIP phone systems including SaaS softphone services and physical desk phones 
• Troubleshoot and resolve user device issues escalated from the IT User Service team 
• Manage the deployment and use of virtualized desktop infrastructure 

Education and/or Experience:

• Bachelor’s degree in Computer Science, Information Systems, or other related field (or equivalent work experience) required
• 5+ years of experience supporting and troubleshooting user devices and services
• Demonstrated experience working with InTune, Automox, and Kandji 
• Experience working with VDI solutions such as Workspot and Azure Virtual Desktop 

Required Skills/Abilities:

• Excellent critical thinking and problem-solving skills, and the ability to localize failures within distributed systems 
• Strong customer service skills and the passion to work through obstacles to produce results and provide an outstanding customer experience 
• Willingness to learn and to adapt to change, strong motivation to learn new tools and frameworks quickly 
• Strong written and verbal communication skills, with the ability to write clear and accessible documentation, FAQs, and user guides 

Work Environment:

• This job operates in a hybrid, office environment

#IT #mid-senior #full-time #LI-MJ1 #APEX

​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.