Desktop Support Engineer

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE'LL NEED

The Desktop Support Engineer will provide technical assistance to our end users, manage our corporate device imaging solution, and administer our Intune and MDM infrastructure. The Desktop Support Engineer will also manage application licenses, GPOs, and do remote troubleshooting for users who work remotely.

This role involves overseeing and managing our corporate endpoint device infrastructure to ensure all patching, end-user backups, and software upgrade procedures are done on time and follow the company’s change management processes, policies and standards.

As a Desktop Support Engineer, you will be responsible for improving and maintaining the corporate imaging and end point device management solutions. You will have the opportunity to contribute to our end user device technology roadmap, identify and implement process improvements and provide technical expertise on end user computing platforms. 

• Develop and maintain a standardized corporate device image solution
• Package and deploy corporate applications and manage application upgrades
• Perform quality reviews of automated updates and deployment processes
• Maintain test, UAT, and production deployment environments
• Manage application databases and update the CMDB accordingly
• Oversee application license reporting and true-up requirements
• Deploy and manage Group Policy Objects (GPOs)
• Administer and manage corporate Intune and MDM infrastructure
• Install, test, and certify OS service packs, patches, hotfixes, and upgrades (Windows and Apple)
• Evaluate hardware and benchmark platform performance regularly
• Configure and deploy endpoint security patches and feature updates
• Provide remote troubleshooting support for end users
• Manage hardware repairs and maintain device inventory
• Oversee data cleanup and secure disposal of IT assets
• Coordinate with internal stakeholders and third-party vendors for break-fix support
• Create and maintain standard operating procedures (SOPs) and support documentation
• Track and manage documentation updates through revision control processes
• Respond to critical incidents and alerts to support business-critical systems and users

WHAT YOU'LL NEED

• B.S. degree in a computer science, information systems, computer related discipline and or 3+ years proven work experience in a Desktop Support Engineering role.
• Windows and Apple OS Expertise
• Team Player with proven communication, organizational, and relationship management skills. 
• Self-motivated, with keen attention to detail and excellent judgment skills.

• Ability to write and present articulated documentation and processes.

• Excellent problem-solving and troubleshooting skills

• Strong technical knowledge of Intune, and GPOs

• Microsoft or other industry related certifications are a plus.

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

Flavor Perks:

• Unlimited paid time off for exempt employees

• One paid volunteer day of your choice

• Competitive bonus structure for eligible roles

• Team member stock purchase plan

• Health savings or flexible spending account options

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

• Comprehensive medical, dental, and vision benefits

• Basic life and AD&D insurance provided

• Pet insurance

Fun is the best Flavor:

• Lunch provided every Tuesday and Thursday in office

• Discount on Wingstop gift cards

• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.