Digital Business Analyst I, Subscription & Billing Services

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.
Job Summary:
Caterpillar is looking for a Digital Business Analyst to join the Cat Digital Subscription and Billing Services digital product management team in our journey to shape the future of how we best support our dealers. In this role, you will be an advocate and problem solver for dealer users and cross-industry business verticals.
Through collaboration with our business partners, as well as peer product and engineering teams, you will guide digital experiences that both transform and simplify our dealers' day to day work, as well as how they interact with the Cat brand, products, and services. This will be accomplished by first seeking to understand our users' needs and workflow, our business objectives, as well as our subscription and billing product vision. You will then bridge strategic digital needs and technical teams by translating them into actionable, unambiguous and technically feasible requirements with acceptance criteria.
What You Will Do:

• Maximize the value of the product through strong partnership with product owners, business partners and engineering, utilizing deep domain expertise to create and maintain a detailed product backlog
• Ensure we have deep understanding of users and their processes (triggers, steps, roles, outcomes)
• Product manage components of complex, cross product initiatives with high value to the organization, through backlog planning, scope validation, impact analysis, functional requirements identification and documentation of epics and features
• Build tight collaboration and understanding of stakeholder needs and business goals across impacted products - at times facilitating process modeling and brainstorming activities to transform broad ideas and concepts into clear goal alignment and desired user requirements/experiences.
• Lead detailed definition of major experience elements - covering the logic, structure, skeleton, and relationships of how an experience should come together across functions/domains, including facilitation of wireframe creation
• Define user acceptance test criteria as direct input to testing plans, conduct and/or coordinate business acceptance testing and sign-off to ensure epic and features are delivered according to agreed-upon business expectations

What You Will Have:

• Business Analysis: Working knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Basic understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Software Product Business Knowledge: Working knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
• Software Change Request Management: Working knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
• User Acceptance Testing (UAT): Working knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Considerations for Top Candidates:

• Typically a four-year Bachelor's degree preferably in Computer Science, Information Systems, Communications, Engineering or related field or equivalent working experience
• Experience in digital product management, user experience, user research, digital strategy, or related function (2+ years)
• Mandatory domain expertise in subscription and billing software, including catalog management, revenue models and financial reporting.
• Superb communication, presentation, storytelling, interpersonal, and analytical skills
• Ability to work well within multiples teams including business/commercial partners, cross- product portfolio, development, and field facing arms of an organization - aligning differing viewpoints and priorities & objectives along the way
• Strong accountability, planning, and organizational skills
• Ability to consider multiple variables of a decision and prioritize accordingly in a fast-paced environment
• Experience working in an Agile environment while simultaneously managing multiple priorities
• Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps, JIRA, Team Services, Rally
• Displayed understanding of common and emerging UX and user research methodologies/artifacts
• Experience utilizing a variety of experience mapping techniques based on need (user story mapping, object mapping (OOUX), assumption mapping, etc.)
• Good knowledge of Caterpillar policies, standards, procedures, and a broad understanding of Caterpillar's organization
• Professional experience with heavy equipment technology solutions, business applications, and/or fleet management.

What You Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
What You Will Get:
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Additional Information:

• This position will be based out of either our Chicago, IL; Peoria, IL or Dallas, TX offices.
• Minimum travel will be required as needed for occasional workshops

#LI
#BI (used to post on Built In Chicago)
About Caterpillar
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Summary Pay Range:
$89,210.00 - $133,810.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
Visa Sponsorship is not available for this position.
Posting Dates:
April 28, 2026 - May 11, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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