Director of Account Management

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and is trusted by nearly 20% of the Fortune 500 – including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.

We are looking for an experienced and strategic Director of Account Management to lead the team responsible for driving customer retention and expansion across our growing base of mid-market and enterprise accounts. This is a foundational leadership role within the Customer Success organization, focused on building the bridge between customer outcomes and revenue growth.

You’ll lead and scale a team of Account Managers who own renewals, retention, and expansion. You’ll set the vision for how Jasper partners with customers to drive measurable value and long-term success. The ideal candidate has built and scaled account management functions before, understands the balance between customer advocacy and commercial rigor, and brings deep experience leading teams that deliver consistent retention and growth performance.

This fully remote role reports to the Chief Customer Officer and is open to candidates located in the continental US.

• Build, lead, and develop a high-performing Account Management team responsible for renewals, expansions, and customer growth.

• Create and refine the operating model that connects retention, expansion, and customer outcomes across the Customer Success organization

• Own forecasting, pipeline management, and attainment for renewal and expansion revenue, ensuring accuracy and accountability

• Partner closely with Finance and Executive Leadership to pitch renewal forecasts and communicate performance against targets

• Establish repeatable processes and enablement for account planning, forecasting, and strategic customer engagement

• Collaborate cross-functionally with Customer Success, Sales, Product, and Marketing to align on customer strategy and ensure a unified customer experience

• Support Account Managers in complex renewal and expansion cycles, providing strategic deal coaching and executive visibility

• Define and track key metrics across retention, gross churn, expansion, and forecast accuracy

• Drive excellence in forecasting discipline, activity coverage, and collaboration with CSMs

• Scale the team as Jasper grows, starting with a team of four Account Managers and expanding to meet business needs
  

• 10+ years of B2B SaaS Account Management experience, including at least 3 years leading account management teams

• Proven experience building or scaling an account management function focused on both retention and expansion

• Strong operational and forecasting discipline; confident owning the number and managing pipelines across segments

• Deep understanding of customer lifecycle models and how to operationalize retention and growth strategies

• Ability to balance commercial outcomes with customer-centric strategy

• Experience leading teams that work closely with CSMs to drive verified outcomes and measurable customer impact

• Excellent cross-functional collaboration skills, especially with Sales, Product, Operations, and Finance

• Skilled communicator with executive presence, able to represent customer performance and strategy to leadership

• Data-driven mindset and comfort using systems like Salesforce and reporting tools to manage performance

• Passion for AI and enthusiasm for helping customers achieve transformation through Jasper’s platform

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected OTE for this role is $320,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up

• $1,500 annual learning and development stipend

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.