Director, Claims - Programs

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will oversee and direct a team of Claims Examiners of various levels on the Programs claims team. The position will report to the Senior Director. This individual will be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Responsibilities:

• Analyze and provide appropriate direction on coverage, strategic direction and resolution of complex high exposure claims.
• Review and approve reserves and settlements in excess of Examiner's authority.
• Make recommendations regarding reserve changes to Senior Management.
• Develop and execute strategies focused on improving claim quality and delivering customer service.
• Recognize significant potential exposures on claims and prepare appropriate alerts to Senior Management and internal business partners.
• Ensure that team adheres to Fair Claims Practices Regulations and internal claims handling guidelines.
• Assess and evaluate performance of individual Examiners and team as a whole, providing feedback and addressing training needs.
• Prepare and distribute claim reports across all relevant product lines by collecting and summarizing claim data.
• Assist in the preparation of budgets, evaluation of expenses, and assessment of resource needs.
• Foster and encourage strong relationships with internal stakeholders including Underwriting and Actuarial.
• Promote and enhance strong relationships with customers.
• Participate in special projects as requested.
• Travel to other claim offices and conferences as required.
• Assist in training and mentoring of Examiners and Managers in Casualty Claims.
• Support Underwriting by advising on policy language and legal issues related to policy issuance.
• Regularly present to underwriting and claims teams on topics relating to coverage and developments in the US litigation environment.
• Work with other departments within Markel including Underwriting, Claims Vendor Management, Actuarial, Finance, Risk Management and IT as an official representative from Casualty Claims.

Education

• Bachelor's degree required - JD, MBA, or other advanced degrees preferred.

Certification

• Must have or be eligible to receive claims adjuster license.

Qualifications:

• Minimum of 15 years of claims handling and management experience or equivalent combination of education and experience.  
• Deep understanding of insurance claims and legal services landscape, with the ability to build consensus across stakeholders.
• Superior claims technical skills and a strong understanding for product lines being directed.
• Strong understanding of insurance policy types across product lines, with a particular expertise in Casualty wordings and coverage.
• Excellent written and oral communication skills.
• Excellent analytical and problem solving skills.
• Excellent organization and time management skills.
• Ability to deliver outstanding customer service to both internal and external customers.
• Ability to work collaboratively and in a team environment.
• Ability to work autonomously and requiring minimal direction/oversight.
• Ability to take initiative and think strategically and creatively.
• Ability to excel under pressure and in high-intensity situations.
• High Strong desire for continuous improvement.
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word)

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $134,500 - $188,100 with a 45% bonus potential.