Director, Client Leadership

Job Description:

Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, businesses and society. Established in June 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in approximately 120 countries and regions, to offer end-to-end solutions to clients globally.

Role Purpose

This role will report into the VP, Client Leadership, and serve as a key leader across a dynamic and growing client portfolio. The Director, Client Leadership will act as a strategic partner to clients and internal teams, driving integrated marketing initiatives from brief through execution while ensuring the highest standard of creative and operational excellence.

A successful candidate will champion strategically and creatively impactful work, build trusted client relationships, demonstrate a passion for the brand and category, and thrive in a fast-paced, evolving environment. This individual will lead cross-functional teams, oversee day-to-day business operations, and help identify opportunities that strengthen both client outcomes and agency growth.

Key Responsibilities

• Serve as the primary day-to-day client contact across multiple integrated marketing initiatives and campaigns.

• Build and maintain strong client relationships through proactive communication, strategic counsel, and dependable delivery.

• Lead teams through strategic development, creative ideation, production, and flawless execution across a variety of projects.

• Manage a designated vertical of business, ensuring priorities, timelines, budgets, and deliverables remain aligned with client objectives.

• Partner closely with creative, strategy, production, media, and project management teams to deliver effective and integrated solutions.

• Anticipate client and project needs, proactively identifying risks, opportunities, and recommendations before challenges arise.

• Develop compelling presentations, facilitate client meetings, and translate feedback into actionable plans.

• Oversee account operations, resource planning, and workflow management to ensure efficient delivery and strong team performance.

• Provide thoughtful guidance and mentorship to junior team members, including direct reports, supporting their development and career growth.

• Foster productive partnerships with agency and client stakeholders while contributing to a collaborative, inclusive team culture.

• Identify opportunities to expand relationships, grow business impact, and elevate the agency's role as a trusted partner.

• Deliver high-quality work within fast-moving timelines while maintaining attention to detail and strategic integrity.

Qualifications

• 8-10 years of integrated agency account management, client leadership, or related experience.

• Experience serving as a senior client advisor and leading complex integrated marketing programs.

• Demonstrated success managing large-scale projects from concept to execution.

• Strong client relationship management skills with the ability to influence stakeholders and build trust at multiple levels.

• Experience leading and mentoring teams, including direct management responsibilities.

• Strong understanding of brand marketing, integrated campaigns, and cross-functional agency operations.

• Excellent written, verbal, and presentation communication skills
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.

• Experience collaborating across creative, strategy, media, production, and project management functions.

• Experience within consumer brands, beverage, CPG, or similarly fast-paced categories is preferred.

Skills & Competencies

• Strategic thinking and problem solving

• Client partnership and relationship management

• Team leadership and people development

• Project and workflow management

• Presentation and storytelling skills

• Collaboration and stakeholder management

• Business acumen and decision-making

• Adaptability and resilience

• Strong organizational skills

• Attention to detail and quality control

• Ability to balance multiple workstreams simultaneously

• Familiarity with AI-enabled productivity tools such as Microsoft Copilot, Claude, or similar platforms is a plus

Additional Information 
At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office. 
 
The annual salary range for this position is $114,425-$130,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. 
 
Benefits available with this position include: 
• Medical, vision, and dental insurance 
• Life insurance 
• Short-term and long-term disability insurance 
• 401(k) 
• Flexible paid time off 
• At least 15 paid holidays per year 
• Paid sick and safe leave 
• Paid parental leave 
 
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to, providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding dentsu benefits, please visit www.dentsubenefitsplus.com. 
 
To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

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