Director Data Client Solutions

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

The Director Data Client Solutions is a strategic technical leader responsible for enabling revenue growth by bridging sales, analytics solution development, and delivery in our data-focused business. This role owns the ‘data-centric’ aspects of the relationship with prospects and clients- from initial discovery through solution design, sales enablement, and early customer success. The Director Data Client Solutions will be the data expertise layer that empowers our Account Executive team to win complex deals while ensuring seamless handoffs to delivery teams and empower our Account Management team to expand analytics solutions within existing partnerships.

Pre-Sales & Sales Enablement

• Serve as the senior data and analytics authority in client calls, supporting Account Executives in discovery, scoping, and technical Q&A

• Whiteboard solutions with prospects to translate business challenges into data architecture, analytics workflows, and technical approaches in real-time

• Build quick-turn analyses and proofs-of-value using prospect data to demonstrate capabilities and differentiate our approach

• Lead technical discovery sessions to understand data landscape, requirements, and success criteria

• Conduct technical demos and POCs that showcase our platform and methodologies

• Architect tailored analytics solutions spanning our verticals: data solutions, enterprise analytics, data science, clinical research

• Enable Account Executives with data domain expertise, competitive intelligence, use case libraries, and technical talking points

• Qualify opportunities from a technical feasibility and scope perspective

• Build and maintain repeatable assets: own the development and continuous improvement of demo environments, reference architectures, quick-turn analysis templates, and case studies

• Provide win/loss analysis and market feedback to inform product and platform strategy

Client Success & Delivery Transition

• Define and own the framework for seamless handoffs to onboarding and client success teams including technical configuration support and knowledge transfer

• Serve as the senior solutions authority in account management calls to support upsells and contract expansions by identifying opportunities and scoping additional work

• Maintain strategic relationships with key clients, serving as the senior escalation point for complex technical conversations.

• Bridge clients to analytics and data science teams when deeper exploratory work or specialized expertise is required

• Support delivery teams on escalations or complex client conversations requiring consultative approach

• Conduct business reviews with clients to demonstrate value and uncover expansion opportunities

• Ensure ongoing account management teams have the technical context and documentation needed for client retention

• Track client health metrics and proactively address technical concerns before they impact renewals

Cross-Functional Collaboration

• Coordinate subject matter experts across data product, enterprise analytics, data science, and clinical research teams for pre-sales support

• Participate in sales pipeline reviews and forecast discussions

• Present quarterly insights on prospect trends, competitive landscape, and product gaps to leadership

• Contribute to pricing and packaging strategy for data solutions

Basic Requirements:

• Bachelor’s degree in a data-oriented field (e.g. engineering, computer science, other STEM, etc.)

• 10+ years of experience in analytics, data engineering, or data science roles with hands-on technical delivery

• 3+ years leading client-facing engagements in consulting, pre-sales, or solutions architecture capacity

• 5+ years of people management experience or experience in roles showing progressive leadership

• Proven track record supporting or influencing complex B2B sales cycles ($100K+ deal sizes preferred)

• Deep expertise across the data lifecycle: data architecture, analytics, visualization, statistical modeling, and data product development

• Ability to translate technical complexity into business value for non-technical executives

• Strong solution design skills with experience scoping multi-month data initiatives

• Excellent presentation and stakeholder management skills across technical and business audiences

• Experience working in cross-functional environments with matrixed accountability

• Self-directed with ability to manage competing priorities across sales and delivery needs

Preferred Qualifications

• Experience in healthcare, life sciences, etc. or regulated data environments

• Background in life sciences with exposure to real-world evidence, market access, patient access, and commercial functions

• Familiarity with modern data stack tools: Google Cloud, Looker, Gemini, Claude Code.

• Prior experience building sales engineering or solutions architecture functions from scratch

• Management consulting or advisory background

• Track record of contributing to product strategy based on market insights

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.
 

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

You’re relentless in getting stuff done. You apply your expertise in an Agile/DevOps world with other talented people. You’re curious about new technology and use your curiosity as fuel to deliver meaningful solutions. And you’re into incremental efforts that ultimately reap huge results.
 

We’re a smart team that loves to work toward a common goal: delivering innovative, industry-leading solutions that improve patient care. We pride ourselves on quality work grounded in transparency and accountability. Our goal is to make a positive impact on healthcare, be it on quality, cost, or patient safety. 
 

Is your thinking cap on? (Do they still make those?) Here, our challenge is to connect disparate, cross-functional skills to create the desired result. We focus on important milestones, work to understand diverse technologies and develop relationships with various groups of people with varied perspectives.    
 

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
 

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
 

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.