Director, DevOps Engineering

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As Director, DevOps Engineering, you translate strategy into action by leading the design and execution of scalable infrastructure and deployment systems that empower our engineering teams to deliver reliably and efficiently. You oversee day-to-day work within the DevOps team and champion long-term initiatives spanning multiple departments.

You build and mentor a high-performing team of engineers and managers, championing infrastructure as code, and CI/CD best practices. Your leadership fosters operational excellence, innovation, and continuous improvement across DevOps systems and workflows. You partner closely with architects and platform engineering teams to scale DevOps practices and infrastructure patterns across the broader engineering organization, ensuring alignment with technical strategy and long-term platform goals.

You collaborate across data, engineering, and security teams to drive cross-functional initiatives and ensure our cloud infrastructure's performance, security, and reliability. You make decisions on tooling, budget, and resourcing, contributing to a culture that values speed, safety, and scale in delivery.

Our team is passionate, empathetic, hard working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Align DevOps strategy with engineering and business priorities: Collaborate with senior engineering and product leaders to ensure DevOps initiatives directly support the organization’s technical roadmap, accelerate product delivery, and drive measurable impact on business outcomes.
• Manage planning, project work, and performance of the DevOps team with the Kanban framework
• Manage the DevOps budget, tool licensing, and vendor relationships to support team initiatives
• Ensure adherence to cloud security, compliance, and governance standards
• Advocate for DevOps practices that improve team velocity, resilience, and engineering outcomes
• Coach leaders and contributors with a keen eye for growth opportunities, leveraging candor and frequent feedback cycles
• Collaborate with other engineering leaders to plan and execute cross-functional projects and initiatives
• Drive a performance culture centered on DevOps-aligned metrics (DORA)
• Evaluate opportunities to improve tools and frameworks, leveraging best-in-class tooling, including generative AI capabilities
• Actively participate in quarterly and annual planning processes to represent DevOps needs, inform broader engineering strategy, and align priorities with customer impact and business growth.

Qualifications:

• 12+ years of experience in DevOps, Site Reliability Engineering (SRE), and cloud engineering, 
• 7+ years of experience in people leadership, 4+ managing managers
• Deep expertise with Amazon Web Services cloud platform,  and containers/orchestration (i.e., Kubernetes, Docker)
• Expertise with CI/CD systems (i.e., Jenkins, GitLab CI/CD, CircleCI), version control, artefact management, and complex Delivery workloads
• Proficiency in automation and scripting  we use Python and GoLang) 
• Strong understanding of observability stacks (i.e., Datadog) and operational monitoring, alerting, and Incident Management
• Familiarity with data engineering, OLAP/OLTP systems, and other data persistence systems (Elasticsearch, Redis, etc)
• 4+ years in compliance(SOC2, SOX, PCI), inclusive of gap analysis, user access reviews, and auditing
• Demonstrated success managing complex projects, teams, and DevOps operations at scale

What will help you succeed:

• Strong people leadership with a passion for coaching and developing talent
• Strategic thinking paired with a bias for action and ability to execute across functions
• Clear communication and stakeholder management across technical and non-technical teams
• Prior experience at a growth-stage startup, with strong opinions formed from that experience
• Ability to navigate ambiguity and simplify complex technical landscapes

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $100,000-$125,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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