Director of DevOps

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As Director of DevEx / SRE, you lead a team of engineers focused on building and improving our core developer platform. You enable internal teams to compose services efficiently and securely, helping them deliver innovative and high-quality solutions. You drive improvements in the security, reliability, and observability of our systems while accelerating the velocity at which engineering teams can safely deploy code.

You take ownership of both high-level planning and hands-on technical leadership. You lead from the front—empowering engineers to do their best work through deep understanding of our platform and systems. You partner closely with engineering stakeholders to identify the tools and processes that enable teams to iterate quickly and confidently.

You bring a passion for scalable systems and DevOps best practices, especially in dynamic environments serving real users and data. You solve complex infrastructure challenges with creativity, technical depth, and a commitment to continuous learning. Your work directly impacts the speed and safety with which we serve our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Oversee technical excellence, reliability, and scalability of internal software platforms and services.
• Champion secure-by-design and compliance-conscious engineering practices in DevOps and deployment workflows
• You understanding business priorities and guide work accordingly
• You enable our DevOps, SRE, and Software engineers to ship rapidly and safely
• Mentor engineers across disciplines on software and platform architecture best practices
• Foster a culture of innovation, accountability, and continuous improvement

Qualifications:

• Proven leadership experience managing engineering teams, with a strong commitment to supporting and empowering those you lead.

• Advocacy for DevOps culture, demonstrating dedication to building, maintaining, and scaling that culture across teams.

• Strong Agile mindset, thriving in iterative environments, delivering value early, and coaching others to continuously improve their processes.

• Data-driven decision-making, consistently seeking ways to generate meaningful data to inform strategic and operational choices.

• Exceptional communication skills, with the ability to simplify complex topics, listen effectively, provide constructive feedback, and remain composed under pressure.

• Expertise in building scalable infrastructure and navigating dynamic, fast-changing environments with adaptability and precision.

• Broad technical foundation spanning software engineering, site reliability engineering, automation, performance optimization, security, and operations.

• Proficiency in high-level programming languages such as Ruby, Python, or JavaScript, leveraging them for automation and third-party API integrations.

• Strong understanding of modern cloud infrastructure, including AWS ECS and Kubernetes, with extensive experience running containers in production.

• Hands-on experience with CI/CD pipelines, automating deployments and maintaining robust delivery processes using tools like GitLab CI, Travis CI, or CircleCI.

• Solid knowledge of relational databases such as MySQL and PostgreSQL, with the ability to optimize queries and improve performance

What will help you succeed:

• Experience implementing Canary Deploys, Blue/Green Deploys, automated production testing, or other tools that enable Continuous Deployment.
• Solid understanding of both relational and NoSQL databases, knowing when to use each based on the problem at hand.
• Experience working with distributed systems, understanding the tradeoffs between Consistency, Availability, and Partition Tolerance when designing in a distributed environment.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-REMOTE

This role is open to candidates and the expected salary range for this role is $165,000 - $195,000+10% bonus. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.