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The Role 

The Director, PMO is a key role within the Services organization responsible for ensuring project management leadership, best practices and delivery excellence within Professional Services. The Director, PMO will be responsible for the following activities: 

  • Managerial responsibility for Project and Program Managers within the Professional Services (PS) team. 
  • Act as the internal point of escalation for project managers; partner with PS Management project sponsor to ensure resolution and client satisfaction. 
  • Partner with senior PS Leadership to align on pain points, needs, issues, and trends to focus on continual improvement across PS teams and client projects. 
  • Provide vision and leadership and manage the ongoing efforts to scale project and program approaches with clients and partners. 
  • Scale the PS engagement processes, including but not limited to tools, procedures, governance, methodologies, and escalations. 
  • Lead efforts to assess the skills, capabilities, and performance of departmental staff. Develop strategies for talent acquisition, retention, and career development to ensure a high-performing team. 
  • Partner with PS Operations to ensure product training needs are identified and planned as part of the ongoing release cycles. 
  • Partner with PS Operations to align on project requests requiring non-standard implementation processes. 
  • Support cross-functional teams within PS and within other Fusion departments to drive understanding of PS project engagement processes and updates. Work across teams and departments to receive on-going feedback. 
  • Create and oversee the onboarding process for project and program managers (both employee and contractor) within PS. 
  • Update, create, monitor and review key PS project metrics, performance against these metrics and actions needed to achieve outlined metrics. 
  • Coordinate with PS Operations and proactively assess revenue and pre-sales pipeline to ensure Fusion has the appropriate skills and resources to deliver planned projects 
  • Collaborate with PS Management on projects, escalations, and resources with focus on successful outcomes for Fusion and our clients and teams. 
  • Ensure project teams are setup to deliver client value and quality. 
  • Oversee client satisfaction survey process and action on common trends. 
  • Own overall PS project escalation process and ensure responsive, effective and efficient client escalations. 
  • Develop culture of continuous improvement for process repeatability, operational scaling, capacity management and customer satisfaction. 
  • Develop and/or enhance existing project-level best practices and documentation, including template project plans and role-level responsibilities 
  • Be an agent of change across PS, owning communication and strategy in relation to business goals for updated processes and procedures related to Project Management and implementation methodology 


  • 5+ years of leadership experience leading a services delivery and/or services team at a SaaS company
  • 5+ years in a client facing role, either as a Project Manager, Program Manager or a portfolio manager 
  • 5+ years delivering project and/or program service to various-size clients at the leadership level 
  • Experience in various methodologies including hybrid and agile methodology is required 
  • Excellent communication and presentation skills as well as comfort engaging with both senior leadership internally and within our clients externally 
  • Excellent organizational and creative problem-solving skills 
  • Self-directed with the ability to identify and solve issues 
  • Strong bias to action 
  • Proven ability to understand, track, and optimize project health 
  • Strong conflict resolution and escalation diffusion skills 
  • Strong background supporting clients through software implementation engagements
  • Ability to manage distributed teams of people in UK and US and other locations as required 


This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado.

Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. 

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Technology we use

  • Engineering
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You can't beat the location! Our building is connected to Oglivie Station and is across the street from the Madison St. exit of Union Station.

An Insider's view of Fusion Risk Management

How would you describe the company’s work-life balance?

Fusion puts its employees and their wellness at the forefront by providing several ways to help maintain a great work-life balance. My personal favorites have to be the flexible work schedule and Summer Fridays. With initiatives like Fusion Cares, I also have the option to spend up to 12 hours of work time giving back to the the community.


Sr. Solution Architect

What does your typical day look like?

My days involve collaborating with multiple teams on a variety of activities. One minute I will be designing features with our engineers, the next I might be developing our product roadmap with product management or advising our customers and implementation teams on using our platform. Every day brings new challenges and rewarding opportunities.


Technical Architect

How does the company support your career growth?

Fusion provided me with multiple opportunities to learn and cultivate new skills and continues to support my growth at a professional and personal level. Fusion offers a fun, dynamic environment, that has allowed me to explore challenging assignments to expand my skill set and play a pivotal role for the rapid growth of the company.


Director of Technology Evangelism

How do you empower your team to be more creative?

Collaboration and team brainstorming sessions are key when it comes to empowering creativity. Open and transparent lines of communication with your teams provides them with the flexibility to share ideas and gather feedback on their projects. Lastly, always celebrate the wins, even if they are small.


Vice President, Marketing

What’s the vibe like in the office?

Family-oriented. We take care of each other as family and truly show it on a daily. Your interests are our interests. There's always something to connect us.


Project Manager

What are Fusion Risk Management Perks + Benefits

Fusion Risk Management Benefits Overview

In addition to the basics such as medical, dental, and vision insurance; FSA and HSA options; commuter benefits; and 401K matching with no vesting period, we also offer monthly partial cell phone reimbursements, a wellness program, and fitness subsidies, paid volunteer time, parental leave, and more! We also offer flexible scheduling and the ability to work remotely.

Our cultural and professional development groups are employee-led, voluntary workplace networks that help foster a culture of community, including three Employee resources groups (Black/African-American; LGBTQ+; and Women), a volunteer committee, and our social activities squad. Even while working remotely, we have maintained fostering connections through virtual events such as lunch n’ learns, happy hours, and live concerts.

We have given special options and offerings during the COVID-19 pandemic in 2020 including extra paid time off, educational resources for all employees, and parental subsidies.

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Our Employee Resource Groups are voluntary workplace networks that are employee-led. They foster a diverse, inclusive workplace aligned with the organization's mission and values.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
We offer home office stipends for necessary office supplies in order to promote a more efficient at home workspace.
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Paid industry certifications

Additional Perks + Benefits

We seek to foster a supportive and nurturing environment and are proud of our collaborative, open culture! As a fast-growing company, we are dedicated to growing with our employees and adapting to the evolving workplace.

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