The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
We are seeking a visionary Director of Product Marketing to lead PMM for PayPal’s agentic commerce strategic bet - an early, high-visibility innovation priority shaping the future of how people and businesses buy, sell, and get paid. This leader will define and scale product marketing for a new class of AI-powered commerce experiences and establish how PayPal brings to market technologies that transform the full shopping and payment journey in the agentic era.Agentic commerce represents a fundamental shift from human-initiated transactions to AI-native, autonomous shopping flows - where intelligent agents can discover products, compare options, manage complex and multi-party transactions, and complete checkout across any surface. PayPal’s unique position as a trusted, neutral, two-sided global network enables us to become the foundational infrastructure powering these agent-driven experiences for consumers, merchants, developers, ecosystems, and AI platforms.
Job Description:
Essential Responsibilities:
- Develop insights and conduct market analysis to inform product strategy and positioning
- Create and refine value proposition narratives tailored to market segments
- Monitor and analyze competition to identify opportunities and threats
- Collect and validate customer feedback to guide product development
- Lead early detection and resolution of customer issues to improve satisfaction
- Oversee performance tracking through instrumentation and dashboarding
- Translate insights into actionable recommendations for product enhancements
- Drive the execution of key initiatives and go-to-market strategies
- Collaborate with cross-functional teams to deliver impactful merchant solutions
- Lead regional product marketing initiatives to align with business objectives
Expected Qualifications:
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:
This role is ideal for a product marketer who thrives in ambiguity, loves zero-to-one storytelling, and is energized by launching emerging technologies, and shaping how the company executes in transformational spaces.
Messaging, Positioning & Narrative Development
Own and define the end-to-end messaging and positioning for PayPal’s agentic commerce portfolio across B2B, B2B2C, and developer audiences.
Establish and continuously refine our narrative, articulating why PayPal is uniquely positioned to lead agentic commerce.
Create clear audience-specific value propositions for enterprise merchants, SMBs, developers, marketplaces/eCommerce platforms, LLM providers, and consumers.
Product Launch Strategy & GTM Leadership
Lead go-to-market strategy for new agentic commerce products and capabilities, partnering closely with Product, Partnerships, Marketing, Sales, and Comms.
Define launch frameworks, readiness plans, and adoption strategies.
Develop compelling customer-facing and field-facing materials, from product one-pagers to pitch decks to web content.
PMM Function Building & Scale
Build and scale product marketing foundations for a fast-evolving category - frameworks, processes, research standards, sales enablement, and audience insights.
Partner with other Marketing leaders to ensure agentic commerce positioning integrates seamlessly across PayPal’s ecosystem strategy.
Serve as the connective tissue between cross-functional teams, ensuring alignment around target audiences, value props, and product-market fit.
Sales, Partnerships & Cross-Functional Enablement
Enable global sales, partner teams, and field orgs with toolkits, training, and proof points to drive adoption among merchants, developers, and tech partners.
Collaborate closely with Partnerships on GTM for LLM providers, ecosystem players, and platform integrations.
Provide competitive insights and market intelligence to guide product strategy and influence roadmap prioritization.
Partner with Comms, Brand, and Leadership on external narratives, events, speaking engagements, and thought leadership moments.
Preferred Qualifications
Experience
10+ years of experience in Product Marketing
Background in payments, AI/ML, developer platforms, marketplaces, or SaaS is a strong plus.
Demonstrated success leading zero-to-one product launches, category creation, or early-stage incubation within a larger organization.
Experience engaging with enterprise merchants, developers, or ecosystem partners is strongly preferred.
Experience working in highly cross-functional environments
Skills & Capabilities
Exceptional storyteller able to simplify complexity and shape long-term strategy and positioning.
Strong GTM strategist with experience driving adoption, packaging, messaging, and execution.
Ability to thrive in ambiguity, operate with urgency, and lead through influence.
Analytical mindset grounded in data, competitive insights, customer needs, and market signals.
Skilled at executive communication and presenting to senior leadership.
Leadership Qualities
Entrepreneurial and willing to build from the ground up.
Confident partner and advisor to product leaders and cross-functional executives.
Collaborative, low-ego operator who builds trust across teams.
Passionate about AI and the future of commerce.
Subsidiary:
PayPalTravel Percent:
0-
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:Primary Location | Pay Range:
San Jose, California | ($176,500.00 - $262,350.00 Annually)Additional Location(s) | Pay Range:
Chicago, Illinois | ($160,500.00 - $238,700.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Top Skills
PayPal Chicago, Illinois, USA Office
222 Merchandise Mart Plaza, Suite 800, Chicago, Illinois, United States, 60654
Similar Jobs
What you need to know about the Chicago Tech Scene
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
