Innovation in Consulting Services is expected to originate across the organization. The Director of Services Innovation is accountable for identifying high impact innovations emerging from delivery, partnering with field teams to harden and scale those solutions and ensuring successful ideas become institutional capabilities rather than isolated ideas. This role will also champion AI-enabled solutions to accelerate services delivery and elevate technical standards.
This role exists to turn Services’ hard problems into durable capabilities, especially where delivery is slowed by tooling gaps, manual work or immature integration and data migration solutions. The Director leads a small, team to operationalize Services-owned tools and IP in close partnership with Product and Engineering.
This is a builder-operator-scaler- role accountable for ensuring Services can deliver increasingly technical solutions at scale without pausing engagements, reverting to legacy methods or, waiting indefinitely on product roadmaps. This role will be a key member of the Customer Services Leadership Team and will serve as a source of technical leadership across Consulting Services.
Key Responsibilities
Technical Standards & Decision Authority
- Establish and own technical delivery standards for complex implementations (integrations, data migrations, extensibility).
- Service as the final escalation point within Consulting Services when delivery is blocked by architectural ambiguity, tooling gaps or platform constraints
- Define what constitutes acceptable vs non-repeatable technical approaches in Services Delivery
- Partner with Delivery and Services Sales to ensure technical feasibility is enforced before and during execution.
Services Tooling & Delivery IP Ownership
- Own the end-to-end lifecycle of Services delivery tooling with initial focus on data migration, integration and AI assisted delivery workflows.
- Lead the design, build and evolution of AI-enabled tools, accelerators and automation that reduces manual effort and delivery cycle time.
- Convert repeat delivery patterns, workarounds and tribal knowledge into institutionalized supported capabilities used consistently across Services
- Establish clear ownership and operating model for Services-developed tools, including adoption, support boundaries and ongoing improvements
Product-Services Technical Incubation
- Design and operate time-bound pilots with Product and Engineering to test new technical delivery approaches in real customer environments
- Lead mixed teams of Services and Dev resources in scoped experiments focused on reducing delivery risk and creating reusable capabilities.
- Ensure pilots are time-boxed and converted into durable delivery assets.
AI-Enabled Innovation & Advanced Capabilities
- Identify high-friction, high-cost delivery activities that are candidates for AI augmentation or automation
- Partner with Product and Engineering to co-develop capabilities where Services speed and delivery readiness cannot wait for standard roadmap cycles
- Pilot new tools and approaches in real customer engagements, rapidly incorporating feedback into production readin
Success Measures:
- Measurable reduction in delivery friction tied to tooling and manual processes
- Broad adoption of Services-owned AI tools and accelerators
- Faster, more predictable execution of data migration and integration-heavy engagements
- Reduced need to pause delivery or revert to legacy approaches
- Clear evidence that Services delivery IP is compounding over time
Qualifications
- 10+ years of experience in professional services, solution architecture, or technical consulting
- Deep understanding of ERP ecosystems, integrations, data architecture, and extensibility
- Proven ability to bridge Sales, Product, and Delivery organizations
- Strong executive presence with the ability to influence without direct authority
- Experience operating in cloud-first, SaaS, and hybrid customer environments
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Range:
Minimum: $163,000 USD Maximum: $277,000 USDThe salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter:
Carly Solem, Tola OlagbajuTop Skills
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