Director of Software Experience - Digital

Job Description SummaryResponsible for leading a team in crafting user experiences across our Digital portfolio of products, which range from end-to-end oncology care solutions to AI-driven Intelligent Protocoling apps.

Job Description

Essential Responsibilities:

· Lead and mentor a global team of UX professionals, building a culture of engagement creativity, collaboration and continuous learning

· Collaborate on a daily basis with Experience Design’s UX Research personnel and our Human Factors engineers

· Work closely with cross-functional stakeholders (engineering, clin apps, product management, quality and regulatory, marcomms) to align on strategic objectives, product roadmaps and design priorities for the Digital business

· Champion a people-centered design approach, leveraging insights from design and market research/feedback to inform design decisions

·  Develop metrics for design success. Monitor, measure and adjust designs accordingly in conjunction with Product Managers and Engineering

·  Leverage our Ethos Design System (EDS) to guide design deliverables to meet business objectives, ensure portfolio consistency and streamline product development to enhance user productivity and customer satisfaction

·   Drive end-to-end product experience concepts to not only support user workflows, but build a foundation for the development of added-value services

·   Oversee the creation of comprehensive design documentation and communication materials, ensuring clarity and alignment among project stakeholders, using tools such as Rally, Confluence and Aha!

·   Collaborate with other design teams to share best practices, processes, and toolkits

·   Lead with a lean mindset and employ agile methods

·   Help build a shared understanding and POV on AI, how it is applied in workflows and what the implications for care teams and patients are

·   Use your extensive background in UX design to lead the team in the exploration of alternative interaction paradigms such as voice, gesture, motion detection, etc.

·   Foster strong relationships with key customers and stakeholders, soliciting feedback and insights to inform product improvements and innovations and drive customer-centric decisions

·   Advocate for a people-centered approach to problem-solving within the organization

·   Stay abreast of industry trends and emerging technologies in digital healthcare and imaging, incorporating relevant insights into our design strategies and initiatives

Qualifications/Requirements:

·   Bachelor’s/Master’s Degree in a relevant design discipline or equivalent work experience

·   Minimum 8 years of professional experience in UX/UI design with at least 4 years in a leadership and management role

·   Proven track record of successfully managing complex design projects in a matrixed organization, driving impactful outcomes at an enterprise level

·   Deep understanding of people-centered design principles and methodologies, with proven experience applying them in the healthcare or medical technology industry

·   Strong communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization

·   Proficiency in design tools such as Figma, Adobe CS, as well as collaboration platforms like Miro

·   Legal authorization to work in the U.S.

Desired Characteristics:

·   Passion for healthcare and a genuine desire to make a positive impact on patient care outcomes

·   Strong leadership presence and the ability to inspire and motivate cross-functional teams

·   Strategic thinker with a keen eye for detail and a bias for action

·   Ability to lead conflict resolution and change management initiatives

·   Customer-focused mindset with empathy, creativity, and humor

·   Willingness to travel as needed to connect with team members, stakeholders, and partners globally (no more than 20% of your time, but likely less)

For U.S. based positions only, the pay range for this position is $190,960.00-$286,440.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.