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Leads AHEAD’s Specialist Solutions Engineering team, overseeing daily management, strategic technical direction, coaching, career development, performance metrics, partner relationships, customer engagement, presales processes, quoting, and collaboration with sales and delivery leaders. The role presents solutions to customers and partners, supports sales plays, develops resource capacity processes, and maintains alignment across presales, delivery, and customer stakeholders.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Director, Specialist Solutions Engineering is responsible for the day-to-day management of AHEAD’s managed services Specialist Solutions Engineers while also setting strategic technical direction for the team. SSEs are technical experts who collaborate with AHEAD Account Teams to identify, qualify, and build solutions supporting its customers.
Duties and Responsibilities
- Manage a team of 6-8 cross-functional Specialist Solutions Engineers.
- Present AHEAD’s value proposition to customers and strategic partners.
- Collaborate with the VP, Managed Services Sales and Client Directors on sales plays leveraging SSEs and the services portfolio.
- Provide ongoing coaching and professional development.
- Oversee SSE career development, including external training and internal career roadmaps.
- Build relationships with key partners and their field leadership teams.
- Foster relationships with customer stakeholders and project sponsors.
- Manage key performance metrics for each SSE.
- Develop processes leveraging distribution partners’ SE teams for burst capacity.
- Oversee AHEAD’s internal config/quote desk function.
- Collaborate with Delivery Directors on sold-engagement progress.
- Maintain a feedback loop between presales, delivery, and the customer.
Qualifications
- 3-5 years successfully managing/building teams of technical sales professionals.
- 3-5 years hands-on experience with AHEAD’s key technologies.
Knowledge, Skills and Abilities
- Results-oriented with strong interpersonal skills.
- Comfortable presenting at the executive level.
- Skilled at motivating others.
- Strong team player with partners.
- Customer-focused within deadlines.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
AHEAD Chicago, Illinois, USA Office
401 N Michigan Ave, Chicago, IL, United States, 60611
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