The Director of Technology & Business Systems oversees technology platforms, ensuring alignment with business strategies while managing projects and vendor relationships.
Manager of Technology & Business Systems
Job Summary
The Manager of Technology & Business Systems provides enterprise‑level ownership of the organization’s technology platforms, ensuring they enable business strategy, operational efficiency, and future growth. This role is accountable for the technology ecosystem as a whole—including infrastructure, business systems, AI capability, and vendor partnerships—and serves as a strategic advisor to leadership.
The Manager leads technology‑enabled initiatives end‑to‑end, establishes system governance and roadmaps, and acts as the executive bridge between business leadership and technical resources. This role emphasizes strategic platform stewardship, AI adoption, and business enablement.
Key Responsibilities
Technology Operations & Internal Systems
- Oversee day‑to‑day management of internal hardware, software, and business systems.
- Ensure systems are properly configured, maintained, updated, and documented.
- Coordinate provisioning, support, and lifecycle management for devices and software.
- Monitor system performance, reliability, and security, escalating issues as needed.
- Lead or support projects that include a technology component, from requirements through implementation.
- Translate business needs into clear functional and technical requirements.
- Coordinate internal stakeholders, vendors, and technical resources to meet project timelines and objectives.
- Track project risks, dependencies, and milestones; communicate status to leadership and stakeholders.
- Serve as the primary point of contact between business staff and technology resources.
- Actively engage with departments to understand workflows, challenges, and improvement opportunities.
- Recommend and implement technology solutions that improve efficiency, visibility, and outcomes.
- Provide guidance and support to non‑technical users in plain, business‑friendly language.
- Manage relationships with external technology vendors, consultants, and service providers.
- Evaluate technology tools, platforms, and services for fit, cost, and value.
- Coordinate support agreements, licensing, renewals, and service levels.
- Maintain system documentation, standards, and technology roadmaps.
- Support compliance, security, and best practices related to technology usage.
- Identify opportunities for process automation, integration, and modernization.
Preferred Qualifications
- Experience in a role combining IT operations, project management, and business analysis.
- Familiarity with cloud platforms, SaaS applications, and system integrations.
- Exposure to cybersecurity best practices and data governance.
- Formal project management experience or certification (e.g., PMP, Agile, or similar) is a plus.
Core Competencies
- Own the technology platform portfolio across the organization, including infrastructure, productivity platforms, enterprise systems (e.g., Microsoft Dynamics), and AI‑enabled tools.
- Define and maintain a multi‑year technology and systems roadmap aligned with organizational strategy and operational priorities.
- Establish clear standards, governance, and decision‑making frameworks for system selection, configuration, integration, and retirement.
- Advise executive leadership on technology investments, risks, tradeoffs, and opportunities.
Similar Jobs
Automotive • Hardware • Internet of Things • Mobile • Software • App development • PropTech
Design, implement, and optimize global cloud infrastructure and platforms for an IoT service. Lead platform improvement initiatives, automate infrastructure (IaC/GitOps), ensure observability and security, troubleshoot incidents, mentor SRE team members, and collaborate with executives, architects, and security stakeholders to execute the infrastructure roadmap.
Top Skills:
Active DirectoryArgocdAWSBashDatadogEdge FirewallsGitopsGoGrafanaIacKubernetesLinuxNew RelicPowershellPrometheusPythonSIEMTerraformVpcWindows
Fintech
Join a cross-functional Agile/DevOps team to build scalable front-end experiences and API services. Implement responsive designs, automated testing, CI/CD pipelines, and secure, compliant solutions while collaborating with product, design, and QA and pursuing continuous learning.
Top Skills:
AngularApi/RestAzure DevopsC#C++Ci/CdDevOpsFlutterGdprGitHipaaHybrid CloudIntegration TestingIntellijIso 27001JavaJavaScriptAzurePci-DssPythonReactReact NativeSecure CodingSql/T-SqlUnit TestingVb.NetVisual Studio Code
Fintech
The Sr. Salesforce Architect oversees the design and architecture of Salesforce solutions, collaborates with stakeholders, and drives digital transformation through best practices in development and integration.
Top Skills:
AjaxAngularApexCSSHTMLHTTPJavaJavaScriptLightningReactSalesforceSalesforce ApiSQLVisual Force
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
