Director, Technology

About Eleanor Health

At Eleanor Health we are helping people affected by addiction  live amazing lives. We work to fulfill this goal by building and growing the first addiction and mental health services provider designed to deliver a longitudinal, whole-person, value-based model of care for each community member. Our team is ambitious and committed to this unique opportunity, and understands the importance of attracting strong and experienced talent to make our vision for Eleanor Health a reality every day, and for every recovery journey we are entrusted to be a part of.  

About the Role

We are hiring a Director of Technology to lead Eleanor Health’s technology team and own the strategy, execution, and day-to-day operations of our technology function. This is not a greenfield build — it is a leadership role in a complex, fast-moving environment where the right person will bring immediate structure, drive vendor consolidation, and position the team to deliver strategic projects that directly impact community member access and staff productivity.
This role reports to an Executive Leadership Team member and serves as the single point of accountability for all technology matters across the organization.

Why This Role Exists
Eleanor Health’s technology landscape has grown organically over several years to support rapid multi-state expansion. As the organization has scaled, so has the complexity of the systems and vendors that power daily operations. The technology team needs a dedicated leader who can bring structure, simplify the stack, and shift the team’s focus from maintenance to strategic delivery.

We’re looking for someone who can:

• Own prioritization — decide what gets done, in what order, and what doesn’t
• Bring process discipline — establish sprint planning, backlog management, and delivery accountability
• Drive simplification — consolidate vendors, reduce tool sprawl, and chart a path to fewer, better-integrated systems
• Interface with leadership — serve as the single point of contact for the ELT on technology strategy, capacity, and tradeoffs
• Shift the team’s balance — move from reactive maintenance to proactive delivery of high-impact projects
  

What You'll Own

Team Leadership & Delivery

• Lead and manage a team of 2 Project Managers, 3 Software Engineers, and 1 IT Systems Administrator (plus 2 part-time contractors)
• Stand up and run a structured sprint process with biweekly planning, backlog management, and sprint reviews
• Generate real velocity data so the business knows what to expect and the team can commit to realistic timelines
• Create a culture of visible, predictable delivery across the technology function

Technology Strategy & Vendor Management

• Own the holistic view of Eleanor Health’s technology stack across EHR, CRM, scheduling, communications, data, and operations
• Drive consolidation toward core platforms and reduce tool sprawl
• Lead platform optimization initiatives to improve system reliability, reduce manual workarounds, and simplify the staff experience
• Evaluate and manage vendor relationships, SLAs, contracts, and costs

Strategic Project Delivery

• Drive evaluation and deployment of AI-powered tools to improve community member access and reduce administrative burden on staff
• Lead system consolidation initiatives to reduce fragmentation and create a single source of truth for key operational data
• Oversee technology setup for new market launches as Eleanor Health expands to additional states
• Partner with Operations, Clinical, and Growth leadership to identify and deliver the highest-impact technology projects

IT Operations & Compliance

• Ensure reliable IT support across a fully remote, multi-state organization
• Maintain security and compliance posture (HIPAA, SOC 2, vendor BAAs)
• Manage license costs and vendor contracts, identifying savings opportunities

Technology Environment

Eleanor Health’s technology stack spans EHR, CRM, scheduling, telephony, data infrastructure, and proprietary internal tools. Core platforms include athenahealth (EHR), Salesforce (CRM), and a home-grown operations platform — supported by a broader ecosystem of specialized vendors across communications, data warehousing, analytics, and more. This is a rich, complex environment with real opportunities to simplify, integrate, and build.

Qualifications
Required

• 7+ years of experience in technology leadership, IT operations, or product/engineering management
• Direct experience managing a team of project managers and/or software engineers
• Proven ability to implement structured delivery processes (sprint planning, backlog management, prioritization frameworks) in organizations that previously lacked them
• Experience managing complex vendor ecosystems — vendor evaluation, contract negotiation, integration oversight, consolidation
• Strong EHR familiarity (athenahealth experience strongly preferred; Epic, Cerner, or similar acceptable)
• Experience in a multi-site or multi-state healthcare organization, ideally with telehealth/virtual care operations
• Understanding of HIPAA compliance, data security, and healthcare vendor management (BAAs, SOC 2, HITRUST)
• Ability to interface effectively with executive leadership — translating technical complexity into business-level decisions and tradeoffs

Preferred

• Experience at a multi-state virtual behavioral health or substance use disorder treatment organization
• Direct experience with athenahealth administration, configuration, or optimization
• Salesforce administration or integration experience
• Familiarity with healthcare data infrastructure (HL7, FHIR, data warehousing, analytics platforms)
• Experience evaluating and deploying AI-powered tools in a healthcare context (AI phone agents, clinical decision support, workflow automation)
• Background at a tech-enabled healthcare company that went through a similar scaling or consolidation phase

Compensation & Benefits

The total target annual compensation range for this position is $170,000-190,000. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Eleanor Health offers a generous benefits package to full-time employees, which includes:

• Generous Paid Time Off (prorated for new employees) - unplug, relax, and recharge! 
• • 12 Vacation days
  • 12 Wellness (Sick) days
  • 3 Floating holidays
  • 9 Company-observed holidays
  • Jury Duty, Voting Leave, and other forms of paid time off may be available
• Eleanor-paid medical and dental insurance plans, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible.
• 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.
• Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).
• Life Insurance - Both Eleanor and employee-paid options are available.
• Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
• Wellness Perks & Benefits - Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
• • Mindfulness App Reimbursement
  • EAP with eight face-to-face sessions
  • Virtual health and wellness visits covered by our medical plan.