Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity
The Disputes Industry Strategist will serve as a key partner in positioning Velera Disputes solutions as industry-leading offerings. This role blends strategic marketing, client engagement, and enablement responsibilities to create compelling narratives, drive thought leadership and deliver high-impact presentations. By collaborating across internal teams and leveraging industry insights, this individual will ensure our solutions are recognized for innovation, client advocacy and operational excellence.
Day in the Life
Strategic Positioning & Marketing
Develop and execute a go-to-market strategy for Disputes solutions, ensuring alignment with organizational priorities and responsiveness to industry trends.
Create framework and messaging that articulates the unique value proposition of our solutions.
Partner with marketing to produce client-facing collateral, case studies, blogs, newsletters and thought leadership content.
Identify and pursue PR opportunities, including industry awards, event participation and recognition programs.
Client Engagement & Enablement
Equip internal stakeholders (Sales, Account Management, Service teams) with tools, training and strategic messaging to effectively communicate solution capabilities.
Develop and deliver high-impact presentations for leadership discussions, client forums and industry events.
Build and execute client experience feedback processes to inform continuous improvement and strategic positioning.
Industry Awareness & Collaboration
Monitor and analyze industry trends, consumer behavior, and competitive positioning to inform strategy.
Collaborate with cross-functional teams to ensure consistent messaging and seamless execution of marketing and enablement initiatives.
Advocate for both clients and the organization, enhancing experiences and fostering trust.
Qualifications
10+ years of experience in marketing strategy, client engagement or enablement roles with demonstrated leadership in thought leadership, go-to-market strategies and stakeholder management.
Strong PowerPoint and presentation skills, graphic designing experience preferred.
Knowledge of financial services preferred.
Bachelor's degree in Marketing, Communications, Business or related field.
Education
Bachelor's degree in Marketing, Communications, Business or related field.
Physical Demands
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
Specific vision abilities required by this job include close vision
Ability to occasionally lift/move up to 25 pounds
Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.
Supervisory Responsibility
None
Knowledge, Skills, & Abilities
Demonstrates ability to present effectively virtually and in person and appeals to multiple layers of the organization.
Excellent written and verbal communication skills with ability to influence at all organization levels.
Ability to manage multiple projects, work in fast-paced environment, and meet deadlines
Demonstrated excellent analytical and quantitative skills
Ability to exercise discretion and good judgment in making decisions
Ability to travel as needed, less than 25%
About Velera
At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.
Pay Equity
$95,800.00 - $124,500.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.
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