Manages multiple eDiscovery projects from data receipt through production, coordinating internal teams, clients, vendors, and workflows. Serves as the primary client contact, provides consulting on data processing and review technologies, resolves requests, tracks deadlines, manages dependencies, and supports online review and production activities. Builds long-term client relationships, identifies additional service opportunities, and ensures consistently high-quality client service.
Overview
This position is the primary point of contact with all clients assigned to the Consilio Managed Services Team and ensures consistently superior client service standards at all times. This person oversees and coordinates multiple projects and strategizes best practices to accomplish client goals and meet client deadlines. The eDiscovery Managed Services Project Manager operates as a liaison between internal teams to manage client requests.
Responsibilities- Primary point of contact with clients and ensure consistently superior client service standards
- Directly oversee, coordinate and track project progress and workflow from initiation to production for multiple projects
- Serve as an e-discovery consultant who plans and strategizes with clients on how to process data and leverage technology to accomplish project goals
- Manage client requests, including but not limited to: receipt of data, data processing, release and setup of data to online review tool, support with online review tool and production management
- Coordinate efforts across multiple operational and support teams, ensuring interdependencies are not missed, project priorities are negotiated, and shared resources are employed effectively
- Serve as liaison between company, clients, and 3rd party vendors to create and deliver the right solutions
- Receive and respond to client requests, gather information necessary for resolving client inquiries and act as link between client and internal teams, including Data Processing, Hosting, Forensics and Finance
- Anticipate client needs and proactively provide assistance to clients to ensure service and support expectations met
- Develop strong, long-term client relationships to drive repeat business and obtain client references
- Identify opportunities to for add-on services for clients
- 1-2 years of experience in the legal field in e-discovery, litigation support, paralegal, attorney or review project management required
- 1-2 years of experience with client services in a professional environment or account management in a technical environment
- Excellent verbal and written communication skills, professional demeanor and ability to multi-task in a fast-paced environment
- Strong critical thinking skills and the ability to efficiently gather and process information for problem solving and troubleshooting requests from clients
- Strong technological skills related to Consilio e-discovery platforms required
- Ability to organize and prioritize tasks in a fast-paced, high growth atmosphere without sacrificing quality of client service
- Ability to work successfully both in a team and as an individual contributor
- Bachelor’s degree required, JD a plus
- Platform-specific certifications a plus
Consilio’s True North Values
- Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter.
- Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions.
- Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.
- Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
#LI-LC3
#LI-Remote
Consilio LLC Chicago, Illinois, USA Office
Chicago, United States
Similar Jobs
Information Technology
Provides advanced networking expertise to support sales teams, engage customers, recommend technical solutions, qualify opportunities, and drive networking solution growth. Presents networking concepts, advises on competitive solutions, identifies related technology opportunities, supports sales enablement, collaborates with solution teams and partners, and maintains relevant certifications and technical knowledge.
Top Skills:
Cloud ConnectivityData CenterLoad BalancingNetworkingSd-WanSecurityWireless
Information Technology
Designs, implements, configures, tests, supports, and troubleshoots physical security systems including video surveillance, access control, sensors, and integrations. Consults with clients, leads design workshops, develops network architectures, executes test plans, supports sales, manages project expectations, and serves as a technical customer contact. Requires hands-on security systems engineering, network infrastructure experience, client communication, travel, and occasional off-hours work.
Top Skills:
Access Control SystemsAxisEnvironmental SensorsGenetecIot DevicesLanMeraki MvMilestoneNetwork SecurityVerkadaVideo Surveillance SystemsWan
Information Technology
Designs, implements, configures, tests, supports, and troubleshoots enterprise physical security systems, including video surveillance, access control, sensors, and integrations. Consults with clients, develops network and system architectures, leads design workshops, creates test plans and documentation, supports sales activities, and serves as a technical customer contact. Requires hands-on security systems engineering, network infrastructure experience, client communication skills, and travel of 25%–50%.
Top Skills:
Access Control SystemsAxisEnvironmental SensorsGenetecIot DevicesLanMeraki MvMilestoneNetwork SecurityVerkadaVideo Surveillance SystemsWan
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
