Education and Enablement Associate, Enrollment

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

• As a Training Associate, your primary responsibilities will include developing and maintaining effective training materials, curricula, and learning solutions that support the onboarding and ongoing development of the enrollment team. 
• This role focuses on instructional design, e-learning creation, and content development, with occasional facilitation support. 
• The Enrollment Team serves as the first point of contact for prospective members, guiding them through the enrollment process with compassion and clarity.  
• Enrollment Specialists conduct high-volume outreach via phone, email, and text to educate patients about Thyme Care’s oncology navigation services and address participation concerns; they verify eligibility and insurance, ensure accurate documentation, and coordinate timely handoffs to clinical teams. Enrollment Specialists maintain a strong understanding of Thyme Care’s mission and services to clearly communicate value to patients and caregivers.
• This position will play a fundamental role in developing and maintaining the standards of quality and training that Thyme Care strives to meet by ensuring that new hires and existing Enrollment Care Team members receive the training and coaching to be successful in their roles. 
• In addition to ensuring that Enrollment Team new hires receive the necessary training to be successful in their roles, this position will also play a key part in partnering with your quality team peers to discover trends and training needs to inform better enablement materials and coaching areas for the enrollment of the Care Team. 
• This role reports into the Quality, Training, and Enablement Manager and in it, you will spend a significant portion of your time each day, building training materials, training resources like job aids, virtual training modules and develop training resources for ongoing department education, such as product updates/releases, changes in workflows/processes, etc.
• As a secondary role of your position, you will also be facilitating and or assisting with virtual training sessions for new hire onboarding, training needs during the new hires ramp up period, continuing education and professional development of current enrollment team members.
• This role will help to build and develop a comprehensive Enrollment Care Team onboarding program at Thyme Care, ensuring member, partner, physician, and health plan satisfaction. 
• Design and develop onboarding and job-specific training content tailored to enrollment workflows
• Work with SMEs to gather input and ensure content accuracy
• Maintain and update the Learning Management System (LMS)
• Create e-learning modules, presentations, SOPs, and job aids
• Support process documentation and knowledge base updates

WHAT YOU’VE DONE

• 4 - 7 years of experience in but not limited to, training curriculum development or instructional design, preferably in a healthcare, insurance, or medical support setting.
• Prior experience supporting or training within an enrollment team or similar patient-facing administrative healthcare function preferred but not required.
• Experience in developing and delivering both instructor-led, self paced and virtual training programs
• Familiarity with onboarding processes, especially in regulated environments

• Excellent communication and presentation skills (both written and verbal)
  Proficiency in using Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate, Captivate, etc.)
• Ability to analyze training needs and evaluate training effectiveness using metrics
  Project management skills and ability to coordinate multiple training initiatives simultaneously
• High attention to detail and organizational skills
• Proficiency in Instructional design, Technical writing, Content management, Visual communication, Process documentation, Collaboration.
• Proficient in or have a working knowledge of Google Suit (Doc’s, Sheets, Slides) and familiar with tools like Zoom, Slack, etc.

• Ability to work collaboratively with cross-functional teams including HR, Compliance, Operations, and IT
• Patient, approachable, and skilled at working with adult learners from various backgrounds
• Adaptable to changes in healthcare regulations, internal processes, and technologies
• Strong ethical standards and commitment to confidentiality, especially when handling patient data or sensitive information

• Bachelor’s degree preferred (Specialization in Education or Healthcare-related field is preferred but not required). If currently working towards BA is a plus.
• Certified Professional in Training Management (CPTM) or similar training certification (preferred)
• Knowledge of HIPAA and healthcare compliance standards (preferred)

WHAT LEADS TO SUCCESS

Expertise. You have experience facilitating and building staff training, with a well-developed instinct for how to build engaging training and clear materials that drive staff proficiency and success.
Collaborative approach. You can seamlessly collaborate with cross-functional teams including Enrollment Management and Team Leads, as well as HR, Compliance, Operations, and IT.
A patient-first approach. You’re personally motivated by our mission and by what we are building. You seek to understand problems and help people solve them, especially this one.
Operational orientation. Creating and improving processes is second nature for you. You build repeatable, reliable, and efficient processes and are able to train others accordingly.
Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs and do what it takes to ensure that urgent and important needs are acted on immediately.
Effective listener and communicator. You are persuasive and articulate, but you always start by listening. You build rapport, trust, and great working relationships with colleagues.
Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $33.65 - $38.46/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.