EHR Analyst (eClinicalWorks)

Classification: Contract
Contract Length: 6 months
Location: WFH (USA)

CereCore is seeking an EHR Analyst (eClinicalWorks) to join our team.

Responsibilities:

• Serve as a Division resource and subject matter expert for implementation and support of the ambulatory electronic health record (EHR - eClinicalWorks).
• Assist providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of ambulatory EHR (eClinicalWorks) technologies.
• Ensure providers and practice personnel have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs.
• Maintain collaborative relationships and engage across business units to enhance the provider experience with ambulatory EHR technologies and communicate key provider technology enablers.
• Responsible for understanding the dynamic landscape of Health IT, various digital access and common.
• Leads and independently conducts ambulatory EHR implementations for providers and practices (new and acquisitions).
• Provides Training and Second level support for dictation and voice recognition technologies.
• Plans, organizes, and independently conducts ambulatory EHR optimization efforts and actively supports and promotes system standardization, utilization, and best practices.
• Contributes as a subject-matter expert for installation and support of ambulatory EHR solutions per standards and guidelines.
• Supports and assists with testing of ambulatory EHR functionality; assists in of test plans, troubleshooting, and clinical integration points.
• Works with integrated support teams to address software functionality, content, and defect resolution updates.
• Participates with peers in enterprise communities to develop and deploy best practices for physician support in the ambulatory care setting.
• Rounds in physician practices to ensure ambulatory EHR (eClinicalWorks) support needs and issues are proactively identified and addressed.
• Provides direct support of ambulatory EHR (eClinicalWorks) solutions to physician practices.
• Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests.
• Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of ambulatory EHR application issues and requests.
• Serves as a subject-matter expert for ambulatory EHR (eClinicalWorks) solutions and support to the Service Desk Community.
• Enhances provider utilization of technologies, by offering at the elbow support, one-on-one training, and support.
• Develops, maintains and customizes ambulatory EHR (eClinicalWorks) system training materials to reflect market or practice or specialty-specific needs.
• Prepares and delivers presentations, demonstrations, train-the-trainer, and special training courses with frequency.
• The role requires working closely with providers and practice personnel but also involves working with an ecosystem of healthcare professionals.

Position Requirements:

• 5+ years of related experience
• Bachelor’s Degree or advanced course studies or related experience with 5 years previous experience in healthcare related field preferred.
• Previous eClinicalWorks (eCW) is required.
• Front end work focused.
• Direct end user support and implementation skills.
• Possesses a mature understanding of system access and information protection standards and processes to offer guidance and instruction to practice personnel regarding EHR technology.
• Proficiency in clinical applications, ambulatory EHR preferred.
• eClinicalWorks (eCW) Certified Trainer plus.
• Mature understanding of clinical application support processes and ambulatory EHR workflows preferred
• Extensive experience supporting providers.
• Broad expertise with clinical information systems.
• Understands pertinent regulatory guidelines (HIPAA) and government programs (Meaningful Use).
• Ability to advocate technology as means to improve the patient experience.
• Believes clinicians are for people better when armed with the right technology.
• Sees that technology applied to healthcare is meaningful.