Email Support Specialist

Most of what makes American healthcare expensive isn’t medical care. It’s the machinery wrapped around it: fragmented communication channels, administrative inefficiencies, and systems that create confusion instead of clarity.

Arlo is rebuilding health insurance for small businesses from first principles. We believe members should receive timely, accurate, and helpful support whenever they need assistance with their healthcare coverage.

AI is the foundation that makes this work. We use it across member experience and operations to improve response times, streamline workflows, and deliver better support outcomes.

We’re already operating at meaningful scale: profitable, hundreds of millions in premiums, tens of thousands of members covered, and growing quickly through brokers, employers, and partners. Backed by Upfront Ventures, 8VC, and General Catalyst, with a team from Palantir, YC companies, and longtime healthcare operators.

About the Role

We are seeking a Remote Email Support Specialist to provide exceptional written support to members and prospective customers.

You will be responsible for:

• Responding to member inquiries through email communication
• Assisting with billing, eligibility, enrollment, and coverage questions
• Investigating and resolving support requests
• Escalating complex issues to appropriate teams
• Maintaining accurate documentation of member interactions
• Meeting service-level expectations and quality standards
• Helping improve member satisfaction and support processes

What We Are Looking For

• Experience in customer support, email support, healthcare administration, or related fields preferred
• Exceptional written communication skills
• Strong problem-solving abilities
• Ability to manage multiple inquiries simultaneously
• Attention to detail and organizational skills
• Comfort working in a fast-paced remote environment

Process

This is what you can expect when we like your application:

• 20 min Initial Screen
• 30 min Interview with Hiring Manager
• 30 min Written Communication Assessment
• 30–45 min Final Interview

Target Compensation Range

$85,000 – $115,000 + performance bonus

Why Join Arlo:

High ownership: You’ll get real responsibility from day one—our high-trust team empowers you to run with big problems and shape core parts of the company.

Join an important mission: Your work directly influences how people access care and improves lives at scale.

Growth & expansion: We’re moving fast, and as we grow, your scope will grow with us—new challenges, bigger opportunities, and rapid career velocity.

Apply AI to a problem that matters: Instead of optimizing ads or cutting labor costs, you’ll use AI to fundamentally reimagine how people get healthcare.

High pace, high collaboration: We operate with velocity, first-principles thinking, and a team that works closely, openly, and with ambition.

Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process.

Arlo is an equal opportunity employer. We do not discriminate based on age, race, color, creed or religion, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, status as a victim of domestic violence, or arrest or conviction record, as defined under New York State law.