Endpoint Manager

Job Summary
The Endpoint Manager is responsible for the strategy, engineering, and operational excellence of the enterprise endpoint management platform. This leader oversees Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), device lifecycle management, endpoint security, Windows servicing, and modern workplace technologies while leading a team responsible for delivering secure, reliable, and scalable endpoint services across the enterprise. Responsible for leading a team of IT professionals to deliver secure, scalable, and high-performing technology solutions that align with organizational goals. This role oversees day-to-day IT operations, manages cross-functional initiatives, and ensures compliance with security and regulatory standards. The Manager partners with business leaders to support strategic technology planning, service delivery, and continuous improvement across systems, infrastructure, and support services.
Essential Functions

• Leads, mentors, and develops a team of IT professionals to ensure effective performance, collaboration, and growth.
• Oversees the planning and execution of technology initiatives, ensuring projects are delivered on time, within scope, and aligned with business priorities.
• Manages daily IT operations, including system monitoring, issue resolution, and risk mitigation.
• Collaborates with internal stakeholders to assess technology needs, support service delivery, and promote customer satisfaction.
• Develops and enforces IT policies, procedures, and standards that align with organizational requirements and industry best practices.
• Ensures compliance with regulatory requirements and security frameworks; monitors systems for vulnerabilities and enforces corrective actions.
• Tracks and reports on key service metrics, project status, and team performance.
• Develops business cases for technology investments and supports budget planning and resource allocation.
• Maintains awareness of emerging technologies, recommending improvements that drive efficiency, reliability, or security.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Bachelor's Degree in Information Technology, Computer Science, or a related field preferred
• 5-7 years of experience leading technical teams required
• 5-7 years of technical experience in IT systems, infrastructure, or applications required
• Experience managing technology projects, vendors, or implementations preferred
• Experience managing cross-functional IT initiatives or enterprise-scale projects preferred

Knowledge, Skills and Abilities

• Strong leadership and team development skills, with the ability to coach, delegate, and drive accountability.
• Ability to plan, manage, and execute technical projects while balancing operational responsibilities.
• Broad knowledge of IT systems, infrastructure, applications, and cybersecurity practices.
• Familiarity with regulatory standards and frameworks such as HIPAA, NIST, or ISO.
• Excellent written and verbal communication skills, with the ability to present complex technical information to non-technical stakeholders.
• Strong problem-solving and analytical skills, with the ability to manage competing priorities in a dynamic environment.
• Proficiency with productivity tools such as Google Workspace.
• Commitment to customer service and cross-functional collaboration.

Preferred Qualifications:

• 5–8+ years of experience administering Microsoft SCCM/MECM/InTune and in an enterprise environment is preferred
• Strong experience with (preferred):
  • Microsoft Endpoint Configuration Manager (MECM/SCCM)
  • Microsoft InTune
  • Windows Server
  • Windows 10/11 administration
  • Active Directory
  • Group Policy
  • PowerShell scripting
  • SQL Server reporting
  • Windows deployment services
  • Endpoint security technologies 
• Experience managing enterprise software deployment and patch management is preferred
• Experience with Microsoft Intune and Endpoint Manager, preferred,
• Experience with Azure Active Directory (Microsoft Entra ID), preferred.
• Knowledge of Microsoft 365 administration, preferred.
• Experience with co-management and Autopilot, preferred.
• Familiarity with virtualization technologies such as VMware or Hyper-V, preferred.
• ITIL Foundation certification, preferred. 
• Microsoft certifications related to Endpoint Management, Azure, or Modern Desktop Administration, preferred. 
• Experience with ServiceNow or other IT Service Management (ITSM) platforms, preferred.
• Network Experience, preferred. 
• Microsoft Defender, preferred.
• Software Packaging (MSI, EXE, App-V, PSADT), preferred. 
• Windows Deployment Services (WDS), preferred. 
• Endpoint compliance, preferred. 

Licenses and Certifications

• ITIL, PMP, CompTIA, or other relevant certifications preferred