Enforcement Specialist

Responsibilities

• Review nuanced, escalated user reports and determine whether they violate Hinge's Terms of Service or Community Guidelines.
• Identify and surface new and emerging user trends to the broader Trust & Safety team.
• Support user experience by responding to reports of harm submitted via email, including incidents that may have occurred off-platform.
• Answer ad hoc questions from third-party moderators about our guidelines and enforcement practices.
• Collaborate with our Global Escalations team to support users in crisis or emergency situations.
• Contribute to data labeling projects that improve safety-related machine learning and detection efforts.
• Conduct QA on moderator training to ensure high-quality enforcement outcomes.

What We're Looking For

• You're empathetic and deeply thoughtful about how enforcement decisions affect real people.
• You're an organized and detail-oriented communicator who can manage multiple time-sensitive tasks.
• You're comfortable asking questions and eager to learn - and teach - new systems, processes, and guidelines.
• You thrive in both independent and collaborative environments.
• You can adapt to evolving systems and workflows.
• You're capable of handling sensitive, high-stakes content with professionalism.
• Experience in content moderation or a customer-facing role is a plus, but not required.

Role Logistics

• This is a non-exempt, hourly position.
• You will be scheduled to work 10:00am-6:00pm ET on Sunday-Thursday.
• Weekend shifts are required.
• Trust & Safety staff provide holiday coverage on a volunteer basis with additional compensation.
• This is a remote role with periodic in-person attendance required for team onsites at our New York office.

$26 - $31 an hour
Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
As a member of our team, you'll enjoy:
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get an annual Learning & Development stipend once you've been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you're eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You'll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates- Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)-Asian, Unapologetic, Disability, LGBTQIA+, R aices , Women/Nonbinary, Parents -that hold regular meetings, host events, and provide dedicated support to the organization & its community.
At Hinge, our core values are...
Authenticity: We share, never hide, our words, actions and intentions.
Courage: We embrace lofty goals and tough challenges.
Empathy: We deeply consider the perspective of others.
Diversity inspires innovation
Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
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