Engagement Director (Remote - US/Canada)

Engagement Director

Reports To: Shannon Gburzynski

Location: Remote

Why Neocol?

Neocol partners with the world's most innovative subscription businesses to solve complex, high-impact challenges and unlock scalable growth. As a leading Salesforce Summit Partner, we bring deep expertise in Agentforce Revenue Management and the broader Salesforce ecosystem to help customers transform how they sell, service, and scale.

What sets Neocol apart is not just our technical depth, but how we work. We've built proven playbooks, accelerators, and delivery models that empower teams to move quickly, confidently, and with purpose — always with a focus on meaningful outcomes.

At Neocol, you'll join a team that values expertise, curiosity, and ownership — and gives you the opportunity to make a measurable impact in the subscription economy.

Engagement Director are senior members of the Customer Success team who offer expertise and guidance throughout our sales and delivery cycles. They work to ensure our clients realize real business value from Neocol solutions. Duties include working directly with our prospects and clients, analyzing and advising on business strategy and proposing optimal solutions throughout sales and delivery cycles. 

Key responsibilities include:

• Become Trusted Advisor - build a long-term, profitable partnership with our clients to ensure key business objectives are met with quantifiable outcomes.
• Project Execution Oversight -  Work with the Project Manager to guide and control solution delivery activities across clients and delivery teams.  
• Designing and leading workshops alongside Solution Architects and Business Analysts.
• Analyzing project deliverables to ensure quality, alignment with program objectives, and overarching solution considerations
• Working across competencies to deliver on time, on budget programs
• Serve as escalation point, manage risk, and drive executive level steering committee conversations 
• Account Management and Sales Support - Support existing and prospective clients to grow their business using Neocol capabilities and best practices. 
• Support transition during sales to delivery handoffs, enabling project teams for success
• Work with Sales Directors and Solutions Consultants to define overall solution and resource plans to meet client needs
• Support development of commercial agreements such as SOWs and Change Orders.
• Work with Sales Directors and Client Partners to identify new business opportunities within assigned programs

What You'll Bring

Required Qualifications

• 7-10+ years of business consulting experience
• 5+ years of Salesforce consulting experience
• Account management and experience building client relationships

Essential Skills & Mindset

• Strong communication skills with business stakeholders
• Business process focused
• Conflict resolution 
• Executive leadership understanding 

What Would Set You Apart

• Billing Badge and Advanced Billing Specialist Badge 
• Salesforce CPQ Certification 
• Experience with Salesforce Revenue Cloud (CPQ/Billing)

Neocol is committed to building an inclusive, people-first culture supported by employee-led ERGs, mentorship opportunities, and a total rewards philosophy that goes beyond salary. We offer competitive compensation, comprehensive benefits, flexibility, and continuous learning to help our people thrive, at work and beyond.

Our offerings include:

• Competitive compensation and benefits
• Flexible time off that supports real work-life balance
• A monthly home office stipend
• Employer-matched 401(k)
• Comprehensive medical, dental, and vision coverage
• Adoption assistance
• Ongoing internal training and development opportunities

Neocol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, veteran or military status, marital status, or any other characteristic protected by applicable local, state, or federal law. Neocol also provides reasonable accommodations to qualified applicants and employees, as required by law.

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