Engagement Manager - Credit Risk Strategy

Work Location: San Diego or San Francisco Bay Area
Work Mode: Hybrid (Minimum 3 Days/Week in office)
Base Pay Range: $140K/Yr - $160K/Yr

Role and Responsibilities:

As the Engagement Manager – Credit Strategy, you will design, deploy, and optimize end-to-end credit strategies that balance growth, profitability, and credit risk for a small-business lending portfolio. You will develop policy frameworks for approvals, segmentation, limits, and pricing; embed forward-looking risk signals; and build monitoring to keep portfolio performance within loss tolerances. You will partner with client and EXL leaders across Risk, Product, Engineering, and Underwriting to operationalize decisioning, enable rapid experimentation, and create resilient portfolios that are attractive to debt investors on a risk-adjusted basis.

• Design and deploy innovative approval, qualification, and segmentation strategies that maximize application approval rates while achieving credit loss targets
• Develop and maintain underwriting policies that define minimum acceptance criteria and policy declines for segments outside client’s risk appetite
• Create statistically grounded credit limit assignment frameworks that optimize lifetime customer value while managing downside risk
• Design pricing and interest rate strategies, including testing frameworks, to ensure adequate loss coverage, strong borrower selection, and high customer take-up rates
• Optimize data collection strategies by balancing the information value of data against customer friction and operational cost
• Partner closely with the manual underwriting team to build a hybrid risk framework that integrates analytical strategies with expert manual review, ensuring consistent execution and continuous feedback loops. This would require innovative credit strategy tooling to create differentiated credit pathways for applications based on their profile, loan amount exposure and complexity of underwriting required
• Collaborate with Product, Engineering, and Data Science teams to design and deploy scalable infrastructure that enables rapid iteration and refinement of credit strategies
• Establish robust portfolio monitoring and reporting processes to track approval rates, credit performance, and risk metrics against expectations
• Apply a thoughtful, forward-looking approach to portfolio construction to ensure assets are resilient across economic cycles and attractive to debt investors on a risk-adjusted basis
• Incorporate macroeconomic trends and forward-looking risk signals into credit strategy to ensure ongoing relevance in evolving market conditions

Candidate Profile:

• 7+ years of hands-on experience designing, calibrating, and managing credit strategies for cash advance / short-duration small business credit products; prior MCA credit strategy experience 
• Strong experience overseeing model deployment, execution, and monitoring within a production environment; ML Ops experience is highly preferred
• Master’s degree in Data Science, Statistics, Economics, Finance, or a related quantitative discipline 
• Strong SQL and Python proficiency; ability to work with large datasets and build reproducible analytical workflows.
• Excellent communication, presentation, and story-building skills in a consulting/client-facing setup.
• Demonstrated ability to lead cross-functional initiatives end-to-end and coordinate with offshore delivery teams.
• Bachelor’s degree in a related quantitative field such as Data Science, Statistics, Mathematics, Economics, Finance, or Engineering required.
• Master’s degree in Data Science, Statistics, Economics, Finance, or a related quantitative discipline is a plus