The Engagement Manager will develop client relationships, lead CX solution sales and delivery, and provide leadership to delivery teams.
PTP is a fast growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Develop, maintain and grow client relationships
- Participate in and lead aspects of the sales process
- Facilitate buy-in of proposed solutions from top management levels at the client
- Lead delivery teams from project planning through execution
- Manage expectations and day-to day interactions with client executives and sponsors
- Optimize delivery processes and methodologies to enhance efficiency and results
- Provide leadership and support for delivery teams and staff
- Participate in staff recruitment and retention activities
- Provide CX thought leadership around improved business and technical solutions
Requirements
- 10+ years of IT consulting experience, with 3+ years leading CX projects
- Experience with large contact center implementations
- Experience managing a consulting team on a day-to-day basis to create client deliverables
- Ability to articulate and compare alternative approaches, drawing from previous engagements
- Ability to independently develop CX strategies based on strong analytical skills and business knowledge
- Ability to generate CX solution architectures based on strong analytical skills and technical knowledge
- Ability to independently scope and size CX projects
- Experience conducting business requirements definition sessions with client staff
- Willing to travel through the US
We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
Top Skills
Customer Experience Solutions
It Consulting
Similar Jobs
Artificial Intelligence • Sales
Lead client engagements across the Salesforce ecosystem from pre-sales through implementation. Serve as primary client advisor, align delivery to business outcomes, manage risks and timelines, drive adoption and expansion, support change management, and collaborate with internal delivery teams to ensure successful outcomes.
Top Skills:
Salesforce,Salesforce Admin,Sales Cloud,Service Cloud,Marketing Cloud,Agile
Artificial Intelligence • Sales
Lead Salesforce engagements from pre-sales through implementation as the primary client advisor. Manage projects, align delivery to business outcomes, mitigate risk, drive adoption and expansion, support pre-sales scoping, and foster long-term client satisfaction and team performance.
Top Skills:
Salesforce,Salesforce Admin,Sales Cloud,Service Cloud,Marketing Cloud,Agile,Zoom
Software
As a Senior Engagement Manager, you'll oversee complex customer engagements, aligning business goals with technical execution while coordinating cross-functional teams and ensuring project delivery meets expectations.
Top Skills:
JIRAPlanhatRocketlaneSalesforce
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
