SpotHero is seeking a Director of Engineering Operations who is a great agilist to manage, shape and grow our team.

Who we are:

SpotHero is a fast-growing market leader disrupting the mobility space. Drivers across the nation use the SpotHero mobile app, website, and connected car integrations to reserve convenient, affordable parking. Parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace.
This role will report into our CTO who really values great Agilists as part of each squad or team of engineers within SpotHero engineering. Great Agilists need a great leader.

Why Agile at SpotHero?

The right human in this role can help a squad, a league become much more effective by ensuring strong shared understanding between Customers, Product, Engineering, Design and Quality/Test.

They help the team learn from their mistakes and learn from the unknowns with #Retrospectives that are facilitated in ways to hear everyone’s voices. They are often good at reading the room and help the team unblock themselves when they get stuck. They are able to signal the current progress of work and if we are likely to meet delivery timelines.

They are great partners to Engineering and Product Managers by providing an extra perspective of a situation and can deliver critical #feedback. They spot the patterns that get in the way. They act as coaches and mentors for everyone on the team (yes including the Managers or Directors, or VP or CTO) to be better at communicating and ensuring we don’t #dontgetstuckintraffic.

Great Agilists find the balance between consistency, evolutionary growth and helping the team get stuff done. They find the right framework, process or principle for each team, but know that at the end of the day, people are what matter most. They create an environment with #PsychologicalSafety by being an extra set of ears for each team member, which in turn helps us #fuelrelationships.

This role is just as much about humans as it is about principles and process. We are not looking for humans that are attached to traditional Project Management or Waterfall development, that are rigid or have to implement a process in a specific way.

We are looking for the truly Agile Agilists, someone flexible and can help humans get out of their own way. This takes a lot of emotional intelligence and understanding that we as a human race are beautifully unique.

Goals of this role:

• Encourage better shared understanding between Business, Product, Design and Engineering
• Help us continually get better at prediction
• Support our squads truly become better then the sum of each human
• Guide Engineering managers in improving their leadership skills
• Help all squads get better at agile ceremonies - to ensure better shared understanding, continuous improvement of both the humans and the squad itself
• Help us keep improving our ability to produce working product/software
• Improve Feedback loops within the squad and with other squads

Experience has taught you:

• What agile perspective is and how differs from traditional project management
• That there are many form of Agile - Scrum, Kabam, XP, etc and when to use each
• Understands the danger of ineffective implementation of metrics, KPIs and OKRs and the impact on culture
• Understand the difference between accountability and ownership
• Is able to be data influenced as opposed data driven over anecdotes driven
• Is able to define the difference between strategy and tactics
• How to manager a manager and grow a new manager
• As a director you understand how to work through others
• How to give effective feedback to encourage growth to all humans regardless of title and or position in the organization
• Planning out beyond a year - and the pitfalls with doing so

What you will be doing:

• Be able to help managers diagnose issues related to SDLC and support
• Be experts in the software tools we use ie Jira and confluence and GitHub
• Be a strong partner with Product
• Help us lead cross squad and league work - sometimes you will lead programs
• Helps us pay attention of the health of all of our squads and identify common problems to solve
• Lead our agilists and help them grow and be the best version of themselves
• Work outside of engineering to support the successful operations throughout SpotHero especially with our Supply team
• Help Engineering Managers balance values, principles and metrics
• The effective use of metrics to note both success and areas to improve
• Don’t check all of the boxes? Please still apply! We'd love to meet you and hear how you can help SpotHero drive into the future.
  

What we offer:
Career game changer– a truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth.

Top notch benefits:

• In the US we cover up to 90% of Medical Premiums, 50% of Dental & Vision Premiums, company sponsored Life Insurance, matching 401K, and generous parental leave.
• In Canada, we offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD and LTD, and very soon matched RRSP
• Flexible, unlimited PTOpolicy and supportive work-life balance – we value and support every Hero on the team, and create space for life!
  Annual parking stipend (we help people park!)
• The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.

Our award-winning culture has received recognition from Built In’s 2021 Moxie Awards, as a 2021 Best Places to Work in Chicago, Top Company Culture by Entrepreneur, Top Workplace by Chicago Tribune, and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business.
Steps to apply: Please include any GitHub account, LinkedIn profile, and any project that you’re particularly proud of. We love seeing work that others loved working on.
At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.
SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.