Manager of Digital Optimization - Zoro

| Chicago

Company Overview

Location: Chicago or Buffalo Grove, IL

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 250+ working out of a 60,000+ square foot building, offering more than 2,000,000 unique products.

Position Description

The Manager of Digital Optimization is responsible for managing the optimization processes to implement test & learn strategies to improve the conversion of customers against key business driver metrics. He/she will create the optimization strategy and methodology, and work with key stakeholders to create a testing roadmap to execute A/B and multivariate tests with internal tools and potentially external vendors. This role interacts with several cross functional partners and must communicate effectively at both the detailed SME level as well as with business leaders.

Duties and Responsibilities:

  • Develop a framework for creating and executing multiple A/B and multivariate tests for Zoro
  • Create optimization strategy, testing roadmap, and test designs
  • Ensure Optimization process exhaustively reviews customer behavior in order to determine areas of potential opportunity to improve conversion rates
  • Execute testing design and implementation of multivariate and A/B testing
  • Develop relationships with key stakeholders in Customer Experience, Customer Acquisition and Retention, and Product to ensure testing program has appropriate cross-functional support
  • Effectively communicate test results, insights, and recommendations to business partners
  • Use data-driven insights to propose and design future tests
  • Provides direction and interpretation on testing
  • Develops forum to evangelize a test & learn culture within Zoro and ensure organization finds value in test & learn opportunities
  • Responsible for empowering teams to utilize Optimization technology and best practices to execute testing and targeting campaigns

Position Requirements:

  • Bachelor's degree in statistics, computer sciences, information management or another quantitative field.
  • 3+ year experience in an online optimization testing role
  • Proven analytical skills, strong intellectual curiosity
  • Experience in web analytics, especially Google Analytics and Google Big Query
  • Experience with Google Optimize is a plus
  • General understanding of statistical methods, regression models, ANOVA, statistical significance, etc.
  • Working knowledge of site optimization, product development, usability or UX
  • Understanding of digital marketing channels and principles
  • Knowledge of web basics such as HTML, Javascript, CSS, URL structures is a plus
  • Experience with user testing methodologies and user-centered design principles
  • The position requires the candidate to work independently with general supervision.
  • Experience with presenting insights and making recommendations persuasively
  • Experience working with third-party vendors
  • Highly motivated change agent that can push against the status quo and seed new ideas, new ways of thinking, and new ways of working.

EEOC Statement

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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