Discover
We power a network that helps people achieve a brighter financial future.
Hybrid

Principal Application Engineer (SRE)

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Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Have you ever wondered what's behind Discover Card's award-winning customer experience? Our Card Portfolio group owns dozens of cardmember experiences, from setting up your account on Discover.com for the first time to adding your Discover Card to your phone (and much more). This group is committed to building new and more efficient ways for our Cardmembers to use our products.
This is where you come in. We need a Principal Application Reliability Engineer who's seeking an opportunity to make a positive impact. You will partner with teams to identify and fix inefficiencies to solve system reliability and performance opportunities. Some examples include reviewing availability expectations, addressing performance issues, uncovering observability gaps, leading problem management, and driving capacity planning. You will actively manage risk and customer-impacting issues within the day-to-day role and ensure product leaders are aware.
Responsibilities

  • Consult teams and provide hands-on training to teams in observability, incident management and reliability best practices.
  • Includes defining SLOsSLAsSLIs, on-call support behaviors, troubleshooting, building support playbooks, implementing monitoring and alerting, logging standards, conducting fragility & performance testing, etc.
  • Review product journeys and reliability practices on regular interval to enforce best practices.
  • Periodically pair/mob program with the teams to help build reliability thinking.
  • Lead failure point discussions, chaos testing and family level capacity management.
  • Responsible for family level application reliability and resiliency
  • Leverage metrics and scorecards to better drive site reliability adoption in the product areas
  • Ensure delivery teams in the product family track and meet annual operational goals (MTTR reduction, incident reduction, platform availability, SLOSLA targets)
  • Ensure automated delivery for all family level products.
  • Ensure proper level of documentation exists.
  • Drive SRE community discussions, share wins and failures with Discover SRE community of practice.


Minimum Qualifications
At a minimum, here's what we need from you:

  • Bachelors - Computer Science or related
  • 6+ Years -- Information Technology, (Software) Engineering, or related
  • Internal applicants only: technical proficiency rating of proficient on the Dreyfus engineering scale


Preferred Qualifications

  • 3+ years in a SRE or DevOps role
  • Experience with DevOps tools, processes, and culture
  • Extensive experience leading customer facing systems in a mission critical environment
  • Advanced experience with programming and/or scripting languages (Python, Java, bash)
  • In depth knowledge on application development landscape - Java, Rest API, design patterns and CI/CD.
  • Extensive experience with monitoring and observability tools/technologies (i.e., Grafana, Kibana, Datadog, AppDynamics)
  • Creation of standardized monitoring dashboards in cloud platforms for proactive monitoring of application and infrastructure health
  • In-depth knowledge of Non-functional requirements (NFR's) including pressure/chaos testing, performance, and penetration testing
  • Reliability best practices in the cloud native environment
  • Operational Readiness strategies and best practices


#LI-DD1
Application Deadline:
The application window for this position is anticipated to close on May-05-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $104,000.00 to $175,600.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan


Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation + Time Off
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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