Senior Coordinator , Production Engineering
What you do at Avant
- At Avant, the Production Engineering team triages production issues, monitors application health, and is the first responder to application or system alerts.
- We keep our customers happy — and we pride ourselves on serving all areas of the company, including our external bank partners and our loan customers.
- We also look to find patterns that indicate larger overall issues, even if we don’t have the solution. To us, any question is an opportunity to either figure it out and fix it, or when we hit a wall, work with the team who can.
- You should have an interest in code, even if you don't understand how to write it. A lot of the systems we have here were written in house, and understanding how they were built is essential to helping our applications scale.
- This is a support role that requires the ability to work an on-call after hours rotation. Because of that, we keep up to date documentation and tickets so anyone on the team can work on issues as they arise.
- We want you to not only join our day to day process, but also give the input we need to make us better. We value letting the best idea win, no matter where it comes from.
Why you are a fit for Avant
- 1+ years experience in a customer experience role
- Experience using or building monitoring tools
- Able to work well independently
- Interest in programming (e.g. Ruby on Rails, Typescript, SQL)
- Previous experience with using error monitoring software (Sentry)
- Able to work fast-paced, under pressure, and with time constraints
- Attention to detail and responsible ('better safe than sorry' encouraged)