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Senior Engineering Manager – Network Services Chapter

| Chicago

Job Description

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

This role can be based out of our downtown Chicago or Riverwoods Office.

The Business Technology Infrastructure Services Team is looking for a Senior Engineering Manager of the Network Services Chapter. This leader would be responsible for the technical development of engineering staff within the SRE practice and automation technologies. The role is a hands-on, servant leader and subject matter expert, accountable for effectively skilling, tooling and allocating Chapter members to best support the needs of Product and Value Stream Engineering teams, along with a disciplined approach to professional development of Chapter engineers. This role coaches the team to continuously improve their process and practices, enforce appropriate quality and user experiences, drive out waste and toil, and to foster a culture of continuous innovation and learning. The role also will effectively collaborate and negotiate with Product teams internal and external to IS on the delivery of new capabilities. Span of control is approximately 18-22 Chapter engineers.

Responsibilities

Technical Expertise

  • Define how technical work should be done, selecting appropriate tools, defining technology, quality, experience and implementation standards and practices within own technical domain
  • Develop own technical skills to attain Subject Matter Expertise in at least one technical implementation within own technical domain
  • Ensure consistency of technical execution and knowledge across Products, sharing common practices and challenges within the Chapter
  • Engineer solutions for special projects as needed
  • Internal Organization and Chapter Leadership
  • Develop own Chapter into a highly technically competent, consistent, thoughtful and customer-centric team of technology experts
  • Work with Product Owners and Value Stream Engineering leaders to efficiently and effectively allocate chapter resources to meet Product needs
  • Foster a culture of excellence and continuous learning within the Chapter
  • Establish and track to appropriate OKRs to ensure outcomes are met
  • Building a Culture of Talent and Innovation
  • Instill a sense of purpose, curiosity and continuous learning with each and every Chapter member, motivating all to achieve their best
  • Own the career and performance management process for the chapter, ensuring the collective’s technical competency continues to consistently evolve to effectively support PO and VSA needs
  • Attract, onboard and develop/retrain talent to achieve the strongest Chapter possible
  • Utilize PO and VSA feedback and performance/satisfaction metrics to identify areas of continuous improvement within the Chapter
  • Engage with internal and external communities of practice to share experiences, contribute knowledge, learn and advocate for the Discover Technology brand

Minimum Qualifications

At a minimum, here’s what we need from you:

  • 4+ years of experience in Engineering People Leadership and Development or related field

 

Preferred Qualifications

If we had our say, we’d also look for:

  • Bachelor’s Degree in Information Technology
  • 5+ years of technical people development experience
  • Demonstrated critical thinking and continuous learning skills
  • Broad level knowledge of network domain technologies, platforms and principles, including: route/switch protocols, LAN/WAN, wireless networking, datacenter, high-availability design, Application Delivery Controller, Web application Firewall, Domain Name Service and IP Management, Data Visibility Fabric, Content Delivery Network, Data Analytics, WAN Optimization, Network Time Protocol and Network Monitoring across on-prem and public cloud environments.
  • CCNA, CCNP and CCIE certifications
  • Broad knowledge of automation principles and supporting tools (ideally Chef, Terraform and Ansible), with experience building and managing a practice for multiple infrastructure platforms. Relevant and demonstrated experience driving Infrastructure- and Compliance-as-Code implementations.
  • Organization/Prioritization
  • Execution Focused, Negotiation/Problem Solving Skills
  • Excellent communication (oral and written), organizational, and interpersonal skills
  • Excellent analytical and problem-solving abilities
  • Strong ability to present ideas in business-friendly and user-friendly languageSkilled at working within a team-oriented, collaborative environment

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • Neo4jLanguages
    • RLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AnsibleFrameworks
    • AWS PortfolioFrameworks
    • BlockchainFrameworks
    • ChefFrameworks
    • CloudFoundryFrameworks
    • DockerFrameworks
    • Google Cloud PlatformFrameworks
    • KubernetesFrameworks
    • Lambda ArchitectureFrameworks
    • OpenAPIFrameworks
    • OpenShiftFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • OracleDatabases
    • TeradataDatabases
    • ServerlessDatabases
    • TerraformDatabases
    • Google AnalyticsAnalytics
    • SparkAnalytics
    • H20Analytics
    • Machine Learning Analytics
    • Natural Language Processing Analytics
    • Programmable BotsAnalytics
    • AgileManagement
    • SafeManagement
    • LeanManagement
    • Continuous Delivery Management
    • DevSecOpsManagement
    • Reactive ProgrammingManagement
    • Site Reliability EngineeringManagement
    • SalesforceCRM

Location

Our headquarters is located in the northwest suburbs of Chicago and we also have a downtown Chicago office which is known as the“The 606”.

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers.Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
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