Senior Information Architect, User Experience - ECommerce

| Chicago

Job Summary

The Sr. User Experience Designer / Information Architect will be responsible for developing web, mobile and cross channel user experience designs through individual contribution and participation in teams. Performance output will include deliverables such as heuristic reviews, site maps, user flows, wireframes, interactive prototypes, design specifications, experience design briefs, etc. The User Experience Designer will work with the User Experience group leadership, and on teams with delivery and program/project managers, internal business stakeholders, creative teams and developers. 

The Walgreens User Experience practice is a core discipline of the Digital & Marketing division. We are a passionate, energetic, and committed team of designers, researchers, and experience architects tasked with shaping the evolving landscape of digital solutions supporting our brand alignment with business goals and customer needs. This role is critical in the requirements definition, analysis and solution design of both customer and employee-facing digital solutions across desktop browsers, mobile devices and in-store digital interactions.

Job Responsibilities

  • Drives customer advocacy by showing empathy for our customers and users of our software solutions, their needs and goals.
  • Defines user requirements in response to business goals working with product management and technology partners.
  • Actively participates in a cross-functional agile teams; representing User Experience alongside research, visual design, copywriting, product management, development and QA. Shares delivery accountability with agile teams.
  • Creates prototypes, process flows, wireframes, and design specifications. Works with Business Analysts in the development of use cases required to document business rules and expected online customer behaviors.
  • Participates in and analyzes user research and usability test results. Seeks out consumer data and web analytics when developing experience solutions.
  • Participates in project reviews; collaborates with the User Experience group in the development of, promotion of, and compliance to, experience design standards.
  • Participates in backlog grooming and sprint planning.
  • Senior roles bring mentoring and coaching capabilities, team leadership, and identify new methods for practice development.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Basic Qualifications

  • Bachelor’s Degree and at least 3 years of experience in eCommerce or other customer-facing digital experiences.
  • Experience interacting with creative teams, business owners and/or technical teams.
  • Experience participating in, and defining, user experience processes and best practices.
  • Experience with page design / wireframing programs, such as Axure and Adobe Creative Suite.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Master's Degree in Interactive Design, Human-Computer Interaction, or similar
  • Working knowledge of Omniture / Adobe Analytics, or other web analytics program
  • Experience with creative of interactive prototypes, e.g., Axure
  • Interactive agency or consulting experience
  • Experience with E-Commerce languages used to create structured web documents, such as HTML, JAVA, AJAX
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • SqlLanguages
    • MVCLanguages

Location

Developed and diverse suburb in N.Chicago. Opening our new Tech Office downtown at the Old Chicago Post Office in January 2020!

An Insider's view of Walgreens

What’s the vibe like in the office?

You can expect to be challenged, every day. You can also expect an extraordinarily diverse environment of collaborative professionals who are putting their talents together to fulfill the vision and mission. There are plenty of opportunities to make an impact, to grow and to learn with the team. The future of Technology is bright at Walgreens!

Carlos

Director, RunOps

How do your team's ideas influence the company's direction?

We are faced with a host of rapid changes occurring in the healthcare and retail landscapes.. To make the most of these changes, Walgreens is adapting to the fast moving technology world of today and is committed to deploying cutting edge solutions to support our business and customers.

Doug

Senior Product Manager, Pharmacy and Retail Operations

What are Walgreens Perks + Benefits

Walgreens Benefits Overview

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. In addition to company-paid life insurance and voluntary life & personal accident insurance, the benefits below are available to our team members. To learn more visit https://jobs.walgreens.com/benefits.

Culture
Volunteer in local community
Walgreens is proud to be a Corporate Social Responsibility leader, setting the pace on some of the most important issues of our day, and our IT and digital teams are no exception.
Friends outside of work
Intracompany committees
To learn more visit https://jobs.walgreens.com/it-culture
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Every day, in a multitude of ways, the foundational principles of integrity, respect and fair dealing embraced by our founder Charles R. Walgreen inspire us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Walgreens employees can contribute up to $500 annually to their FSA.
Disability Insurance
Dental Benefits
For dental coverage, you may choose from four plan levels ranging from a basic-only option to those with orthodontia and other major service coverage.
Vision Benefits
There are three levels of benefits for vision coverage ranging from an exam-only discount option to an enhanced PPO with both in and out-of-network benefits.
Health Insurance Benefits
You have access to competitive coverage options through the Benefits Support Center, which is the Walgreens private corporate exchange.
Life Insurance
Benefit-eligible team members are eligible for company-paid term life insurance at a benefit equal to: • 1.5 times annual base salary and $25,000 for all other hourly-paid team members
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home Work remotely 2 days per week and/or work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Our game room includes Ping Pong, Foosball.
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Lunch and learns
Renewal host weekly Lunch and Learns on topics selected by our team.
Promote from within
Customized development tracks

Additional Perks + Benefits

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. To learn more visit https://jobs.walgreens.com/benefits.

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