Service Reliability Engineer at Discover

| North Suburbs
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Discover. A brighter future.

With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description 

 

What You’ll Do

  • Handle responsibilities for operational stability and performance of one or more critical business services used by Discover customers and employees.

 

How You’ll Do It

Operational stability and performance

  • Work with other members of their assigned value stream to ensure that in-scope applications/platforms are meeting performance and stability requirements. This includes managing major incidents to mitigation/resolution.

 

Problem management:

  • Perform post-incident reviews of all major incidents and determine action items required to avoid similar issues/minimize downtime for future incidents.

 

Monitors and metrics:

  • Work with Application Development to ensure that assigned applications/platforms have appropriate monitoring and metrics in place to appropriately measure performance and stability.

 

Identify functional and non-functional improvements:

  • Act as the Operations representative in value stream planning and prioritize sessions to ensure that operational needs of assigned applications/platforms are addressed as needed. Hold quarterly operational performance reviews with value stream management.

 

Release planning and coordination:

  • Work with other members of his/her assigned value stream to ensure that the production releases for their in scope applications/platforms are properly planned and coordinated. This includes Holds Change/Release implementation reviews to ensure thorough and appropriate implementation plans.

 

Review and sign-off/approval of change tickets for the assigned value stream:

  • Represent the value stream at Change Advisory Board Meetings.
  • Participate in Program Increment Planning Sessions as a liaison for Operations and Infrastructure support.
  • Provide information regarding upcoming critical changes to the value stream.

 

Operational readiness:

  • Ensure that applications/platforms in the value stream are operationally ready for production. This includes Annual Review of all SOPs/knowledge articles.
  • Monitor review for any new feature launch or other significant change that may impact monitoring.
  • Review SOP/knowledge article for any new feature launch or other significant change that may impact support documentation.
  • Train Command Center and Application 1st level Support on new SOPs, knowledge articles, and any other support-related needs.
  • Perform monthly capacity analysis of applications/platforms within the value stream. Create and maintain operationally focused ELK dashboards for the value stream.

 

Qualifications You’ll Need

The Basics

  • Bachelor's  degree in business, computer information systems, computer science, MIS, engineering, science, or related field
  • 2+ years of experience in information technology, or related field
  • In lieu of a degree, 4+ years of experience in Information Technology, or related field

 

Bonus Points If You Have

  • 4+ years of experience in technology, or related field
  • Golang or similar programming
  • REST Services
  • CI with Jenkins or similar; Git/GitHub; Artifactory
  • OpenShift &/or Kubernetes
  • Jira
  • Kubernetes Operators
  • AWS Cloud & Services, e.g. Lambda
  • Docker
  • JSON/Yaml
  • Knative
  • Agile development
  • Strong Linux shell/batch scripting knowledge
  • Strong analytical and problem-solving skills
  • Strong verbal and written communication skills
  • Strong collaboration skills, responsive to service needs and project demands in a fast-changing environment

#LI-MF1

 

What are you waiting for? Apply today!

 

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • Neo4jLanguages
    • RLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AnsibleFrameworks
    • AWS PortfolioFrameworks
    • BlockchainFrameworks
    • ChefFrameworks
    • CloudFoundryFrameworks
    • DockerFrameworks
    • Google Cloud PlatformFrameworks
    • KubernetesFrameworks
    • Lambda ArchitectureFrameworks
    • OpenAPIFrameworks
    • OpenShiftFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • OracleDatabases
    • TeradataDatabases
    • ServerlessDatabases
    • TerraformDatabases
    • Google AnalyticsAnalytics
    • SparkAnalytics
    • H20Analytics
    • Machine Learning Analytics
    • Natural Language Processing Analytics
    • Programmable BotsAnalytics
    • AgileManagement
    • SafeManagement
    • LeanManagement
    • Continuous Delivery Management
    • DevSecOpsManagement
    • Reactive ProgrammingManagement
    • Site Reliability EngineeringManagement
    • SalesforceCRM

Location

Our headquarters is located in the northwest suburbs of Chicago and we also have a downtown Chicago office which is known as the“The 606”.

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers.Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Promote from within
Online course subscriptions available
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