Work directly with America's best employers to bring joy to millions of employees! 

Note: At PerkSpot, the safety and wellness of our employees is our top priority. To provide our employees with the support they may need to maintain their personal health and wellness, our office is open and available for those employees who are interested in using it. Our long term goal is for PerkSpot employees to return to our Chicago office, however working remotely will be an option until everyone is comfortable, and it is 100% safe for all to return. 

Hi, welcome to PerkSpot. We’re looking for a meticulous and analytical Technical Support Engineer to join our growing engineering team and help run a platform that’s used by employees at some of the largest companies in America. 

Our platform is at the forefront of what we do at PerkSpot, and it has to be running properly. Our dedicated team of knowledgeable engineers take charge of monitoring its functionality, troubleshooting issues, and implementing upgrades. As a member of this team, the Technical Support Engineer works on aspects of these projects while also running daily, weekly, and monthly operational tasks.

About PerkSpot 

PerkSpot is an employee benefits company that works with America’s top employers to offer exclusive discounts, rewards, and recognition to millions of employees. These exclusive perks and savings are a great recruitment and retention tool that allows employees to take advantage of unique opportunities and feel great about the company they work for. We help employees from over 1,000 companies like Spotify, Walgreens, McDonald's, and Lyft save on everything from gym memberships and movie tickets to electronics, new cars, and travel.

Profitable and growing, our company was founded in 2006 by good people with a great vision, and we’re carrying on the work they started. In 2018, our company was proud to announce an additional investment of $50 million dollars from Susquehanna Growth Equity. As we continue to grow, we’re excited about our leadership position in the industry, but we’re also committed to doing more - developing better products, reaching more employers, and getting more employees engaged with our platform. Our passion is to make every place a great place to work, starting with our own. We’re a big platform, but a small team. That means we’re going to trust you with more responsibility than you’d have anywhere else and invest in your success and growth more than any other employer.

Meet the Engineering Team

PerkSpot’s tech team is made up of Software Engineers, QA Analysts, and DevOps Engineers with one goal in mind - to keep PerkSpot moving and improving. We work collaboratively to optimize our application, making it as user-friendly as possible. Because of our fast-moving, project-based structure, the team allows for significant opportunities for learning, growth, and diversity of work - you’ll certainly never get bored here. Our work directly impacts the PerkSpot platform, and therefore our partners and their hardworking employees as well. 

Life as a Technical Support Engineer:

• Overseeing daily operations of the platform while ensuring that all systems are running properly and efficiently
• Addressing, prioritizing, and solving service desk inquiries; participating in rotating on-call support
• Creating and running SQL scripts and other reports in order to solve complex technical problems
• Conducting regular (daily, weekly, monthly) checks and reports to QA the company’s overall operations
• Troubleshooting production and non-production systems
• Regular participation in the team’s on-call support rotation
• Helping out with system upgrades and new capabilities implementation
• Conducting ongoing maintenance of hosted and cloud environments 
• Identifying new tech needs and bringing these to leadership
• Strategizing ways to help PerkSpot run more efficiently by researching emerging technologies
• Assisting with long-term engineering projects as assigned
• Attending regular team and staff meetings to address feedback, changes, and ideas

What we’re looking for:

• 1-3+ years of experience in a customer-facing support role that involves understanding multiple companies’ products and services
• Bachelor’s degree in Information Technology, Computer Engineering, or similar
• In-depth experience in MS SQL Server, including writing and executing T-SQL scripts
• Proficiency in MS Office, Windows Networking, IIS, and Azure
• Proven experience using monitoring tools like Splunk or Datadog
• Experience evaluating and prioritizing support tickets 
• Exceptional written and verbal communication skills, with proven interpersonal skills
• Highly organized, detail-oriented, and dedicated approach to problem-solving
• Ability to manage multiple competing deadlines at once 
• Positive, helpful attitude and a collaborative, team-oriented mindset
• Proven understanding of PerkSpot’s values as a whole and a willingness to work hard to achieve overall company goals

What will REALLY help you stick out:

• Experience with scripting tools such as PowerShell
• Applicable certification in Microsoft and/or AWS tech
• Understanding of the Agile process including things like Stories/Points
• Past experience working with cloud-based service providers and/or virtualized systems
• Background in application development, DevOps, or QA 

Your First Few Months: 

We’re fast-moving here at PerkSpot, and the engineering team is no exception. On your first day you’ll start running your regular reports, as well as learning the support ticket process and internal prioritization system. Then, you will begin helping our IT team and DevOps employees solve one-off problems and maintaining our tech environment. Soon you will be a full-fledged member of our team - autonomously managing your own workload, addressing customer requests, and taking charge of ongoing, important projects. 

The Perks of Working at PerkSpot

We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere, and invest in you more. You’re going to grow – a lot. We work out of our office in Chicago’s River North neighborhood. When we are in the office, we dress how we like, encourage flexible hours and an open time-off policy, stock a good beer selection, and we’re pretty obsessive about our coffee. Most of all, we welcome good people with lots of energy and enthusiasm.

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, a generous parental leave policy, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage, a private gym, and a shower on-site.

We hold weekly company get-togethers where we learn from what went wrong and celebrate what went right. Every week at PerkSpot, we aim a little higher and get a little bit better than the previous week.

Because we consider every member of our team to be a fundamental part of our success, we encourage everyone to be invested in our success, regardless of their position. We want every one of our employees to think like an owner: put in the effort to exceed expectations, solve problems before they come up, and always go the extra mile. It’s this drive to succeed that makes PerkSpot such an interactive and fulfilling place to work. 

How to Apply

All applications will be kept strictly confidential. Please submit a resume AND cover letter (we know it is old school, but a cover letter is very important to us) telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a full background screening.

Offering a diverse, equitable, and inclusive culture is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.