Enrolment and Course Advisor

Position Details

• Full-Time | Continuing

• Professional HEO6 | $94,456 - $100,710

• Location: Bedford Park / Kaurna Country

• View Position Description

About the Role

The Enrolment and Course Advisor is responsible for providing students with holistic, high quality and accurate enrolment and course planning support (including study plan advice and management, credit approval and processing, exchange/study abroad support), answering complex enquiries and giving specialised assistance and guidance.

As a valued member of a highly skilled team, the position also acts as a key contact for both staff and students for interpretation and advice on policies and operational procedures relating to enrolments and course advice.

Some of the Key Position Responsibilities are: 

• Developing and delivering comprehensive, timely and high-quality enrolment and course advice services to students

• Managing the approval and update of study plans in the Student Information System

• Acting as a subject matter expert for enrolments and course planning and providing impartial advice and support to College Executive staff, academics external stakeholders and relevant committees

• Assessing student progress against course requirements and determine/make recommendations for course completions

This position makes a significant contribution to the University’s strategic plan to changing 10 million lives, Every One Matters, by 2035 through being student centric, enabling a vibrant culture. By utilising your integrity to show that we are stronger together, you will be helping to ensure our students will be the drivers of a better future for all.

About You

As this is a student facing role, you are a person who likes helping people and have mastered the art of communication, both verbally & written.  A person who embraces change and champions equity while ensuring the needs of your customer are at the forefront of what you do as you collect, analyse and interpret data while working with complex database systems.

Your exceptional interpersonal skills ensure your ability to develop, maintain and enhance relationships with students, staff and other stakeholders through constructive and collaborative interaction and negotiation in order to influence and achieve successful outcomes.

To be successful in this role, you can demonstrate:

• Experience in, and well-developed knowledge of processes related to, providing support for course offerings or the provision of complex course planning advice in an education environment or equivalent

• Proven ability to make decisions and apply judgement and problem-solving skills when dealing with sensitive, complex matters.

• A team player mind-set, with the ability to work independently, accurately and with close attention to detail as well as working collaboratively as part of a team to deliver operational services in a high-volume work environment and achieving strategic outcomes

• Previous experience interpreting and advising on statutes, course rules, administrative policies and procedures, and the provision of risk assessments and recommendations relating to course requirements and compliance.

About Student Administration Services

Student Administration Services operates under a university wide matrix services model. SAS teams are integrated within each of the five colleges, along with the front-end student service hub (Flinders Connect) and university-wide administration services to provide support across the student lifecycle, from admissions through to graduations. 

The suite of services that the SAS unit delivers are crucial to the student experience. These services act as the scaffold around the learning experience. In a world of increasing choices and options for students, service excellence is non-negotiable. In SAS, we understand that improving the student experience requires a holistic, one team approach. 

The SAS team also likes to have fun and we celebrate our successes. Although spread across colleges and campuses, we take time to come together and build relationships across teams. Social activities, training and development sessions, communities of practice and staff led projects support engagement and provide opportunities to extend our understanding of the University and its environment. We make administration fun! 

Life at Flinders

They say know your place.  We say you've found it right here.

Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next.

Rising to a challenge is nothing new for Flinders. During our first 60 years, we’ve navigated revolutionary changes in social and cultural norms, and have responded to transformative economic, environmental and technological developments. Through it all, we’ve continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.

So, why work at Flinders?

• 17% Superannuation + salary packaging options

• Flexible working arrangements

• Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program

• Wide range of professional development activities and services, including exclusive staff study offers 

• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

• Recognised as a Veteran Employer of Choice 

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

• Please see here for our Reconciliation Action Plan 

• Please see here for our Indigenous Workforce Strategy 

Prescribed Conditions for Employment

Flinders University will require a current completed Nationally Coordinated Criminal History Check and Gender Based Violence Declaration which is satisfactory to the University. The contract of Employment is conditional upon the receipt of these completed compliance checks. A disclosable outcome will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.

How to Apply and Information

• You are required to submit a CV, along with a Suitability Statement as a separate document.  This should be no more than 3 pages, and address the below Key Position Capabilities of the position description

• For more information regarding this position, please contact Carolyn Cousins

• Flinders University is committed to providing an environment where staff with disability are valued, supported and encouraged to participate fully and independently in the life of the University. If you require any reasonable adjustments to assist you in the selection process, please advise the contact in the Recruitment Team so that we can make appropriate arrangements through [email protected] or call 08 8201 2383.

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.