Enterprise Accounts Senior Account Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

**We are seeking qualified candidates across the country for this fully remote or hybrid role**

·       Senior Account Manager for large complex Enterprise Accounts customers.

·       Serves as the primary day-to-day contact for all products and services and advocates for the customer’s needs within the organization.

·       Develops and implements account management strategies to build and maintain strong external and internal relationships to achieve customer satisfaction, revenue, membership, and earnings objectives for existing customer with diverse products, and vendor relationships with membership is specific geographies.

Fundamental Components: 

·       Develops and executes account management strategies for strategic, complex, sensitive, large customers. This also includes discussions on service levels and expectations, process improvements, maintaining accuracy of of benefits plans, identification of gaps in service levels, and determination of root causes and solution development through cross-functional coordination via internal and external decision makers.

·       Works collaboratively within Aetna and across business functions to ensure customer needs are understood and key issues are addressed.

·       Responsible for Customer Relationship Management for day-to-day contact and various Third Party Vendor contacts.

·       Understands industry trends, regulatory/legislative changes and Aetna policy changes and able to explain impact to the Customer's/Account Strategy.

·       Co-leads coordination for communications of any CVS/Aetna News (i.e. general business announcements, operational support, etc.)

·       Required to communicate with internal and external parties.  May require travel to offsite locations for in-person meetings.

Skills Required for this Role:

• Adept at execution and delivery (planning, delivering, and supporting) skills. 
• Adept at problem solving and decision making skills.
• Adept at collaboration and teamwork.
• Adept at growth mindset (agility and developing yourself and others) skills.
• Flexible mindset.

Experience Required:

·       5+ years of relevant account management health care industry experience.  

·       Demonstrated experience working with large National sized customers as an Account Manager.

Education:

·       Bachelor’s degree in business or related field or equivalent experience.

·       Health & Life license.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/08/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.