Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.
The Enterprise Technical Customer Success Manager will be a key player in ensuring the overall success and satisfaction of our clients. This role involves understanding the technical aspects of our products, collaborating closely with customers, and driving initiatives to maximize the value they receive. The successful candidate will have a technical background, exceptional communication skills, and a passion for customer success.
Location: Remote (We're currently accepting applications from candidates in select countries across Europe, Latin America, Asia, and Africa.)
Role & Responsibilities
- Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers
- Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services
- Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions
- Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption
- Serve as the voice of the customer to address feedback and share across internal teams
- Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives
Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience
- Proven experience in a technical customer success and/or account management role
- Exceptional communication and interpersonal skills
- Proven ability to manage and grow customer accounts
- Customer focused with a passion for ensuring customer success
- Understanding of HTML, CSS, Javascript & SDK is a must
- Understanding of Vanilla JS, Vue, Angular and React a plus
- Must be able to work between East Coast
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage enterprise customers after implementation by creating joint success plans, conducting executive business reviews and operational workshops, recommending workflow improvements, and helping customers maximize Samsara’s IoT platform. Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product; mentor Customer Success and Support teams; resolve issues; and drive safety, efficiency, and sustainability outcomes. The role is remote in Canada and requires 25–40% customer travel.
Top Skills:
IotSaaSVehicle Telematics
Agency • HR Tech • On-Demand • Professional Services
Manage strategic customer success initiatives for enterprise customers and complex integrations. Responsibilities include improving onboarding, satisfaction, retention, and revenue growth; advocating for customers; analyzing performance metrics; identifying churn risks and expansion opportunities; partnering with Sales and Marketing; and mentoring junior team members.
Top Skills:
SaaS
Artificial Intelligence • Legal Tech • Software
Manage enterprise customer accounts, leading structured onboarding, adoption, enablement, QBRs, renewals, and executive stakeholder relationships. Maintain CRM data quality, identify risks and expansion opportunities, interpret usage data, and collaborate with product, engineering, and support teams to improve customer outcomes. The role supports global clients and may require occasional meetings outside standard working hours.
Top Skills:
ChurnzeroHubspotMicrosoft WordMixpanelVitally
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
