Entry Level IT Manager

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary 

Hope the Mission's technology has to work. Across dozens of sites, staff rely on functioning networks, devices, and systems to serve people experiencing homelessness every day. When something fails, the mission slows down. The IT Manager is the person who keeps that from happening.

Reporting to the Director of IT, the IT Manager is responsible for the day-to-day operations of Hope the Mission's technology infrastructure. This includes installing and maintaining hardware and software across Mac and PC platforms, troubleshooting networks, servers, printers, cameras, and alarm systems, managing employee access control including keycard issuance, onboarding, and offboarding, maintaining IT inventory, providing technical support to staff, and supporting IT project implementation. The IT Manager supervises IT Specialists and serves as the escalation point for time-sensitive issues across HTM locations.

This role operates at the intersection of hands-on technical work and team leadership. The IT Manager is not waiting for problems to be reported. They are auditing systems on schedule, maintaining inventory before shortages occur, and resolving security gaps before they affect operations. Travel across HTM locations is a regular part of the work.

Primary Duties and Responsibilities 

Network and Systems Management

• Install, maintain, and improve IT operations including operating systems, security tools, applications, servers, email systems, Mac and PC laptops, desktops, software, and hardware

• Perform server administration tasks including user and group administration, security permissions, group policies, print services, event log review, and resource monitoring

• Conduct routine and scheduled audits of all systems including backups

• Develop and implement network troubleshooting strategies to reduce downtime and maintenance costs

• Build and maintain continuity plans to keep the network operational during disruptions

• Lead remediation efforts for gaps in security and networking

• Work with department managers and the Director of IT to assess growth needs and ongoing maintenance requirements

Physical Security and Access Control

• Manage one or more access control platforms to administer employee access across HTM sites

• Issue, audit, and manage access control keycards and maintain accurate records

• Set and manage access control levels based on employee type and access needs

• Oversee day-to-day maintenance of physical security operations systems

• Troubleshoot and coordinate vendor management for video management systems and alarms

• Serve as the primary contact for time-sensitive access control needs and escalate emergency situations to the Director of IT promptly

• Manage employee onboarding and offboarding from a systems access perspective

Technical Support and Projects

• Provide technical support to staff across all HTM locations

• Support IT project implementation in alignment with organizational and IT strategy

• Define, track, and communicate IT key performance indicators

• Prioritize workload across the IT team and ensure deadlines are met

• Escalate emergency situations and time-sensitive issues to the Director of IT

Equipment and Inventory

• Maintain inventory of IT equipment including MacBooks, iPhones, cameras, printers, and security systems to ensure staff are never waiting on devices

• Place orders for equipment and accessories as needed to maintain operational readiness

• Coordinate vendor management and support for assigned hardware and technology products

Personnel Management

• Supervise IT Specialists including coaching, training, and performance evaluation

• Assign and prioritize work across the IT team

• Provide input on hiring, disciplinary, and promotion decisions in coordination with the Director of IT

• Perform other duties as assigned

Skills 

• Manages a multi-site IT infrastructure with proactive maintenance, clear documentation, and minimal downtime.

• Identifies technology vulnerabilities and security gaps before they become operational disruptions.

• Administers access control systems with accuracy, timeliness, and strict attention to security protocols.

• Leads IT staff and projects with clear direction, accountability, and follow-through on deadlines.

• Communicates technical information clearly and professionally to non-technical staff and leadership at all levels.

• Coordinates with vendors and third-party service providers to resolve issues efficiently and manage ongoing service relationships.

• Manages competing priorities across systems, projects, and sites without losing accuracy or responsiveness.

• Works collaboratively across departments to assess technology needs and support operational goals.

• Proficient in Microsoft Office, Mac and PC operating systems, server administration tools, and access control platforms.

Qualifications Requirements: 

• Associate's or bachelor's degree in information technology, computer science, network administration, or a related field preferred; equivalent experience accepted

• Minimum 2 years of hands-on IT support or systems administration experience required

• Experience in a supervisory or lead IT role preferred

• Proficiency in Apple Business Manager and Jamf MDM required

• Proficiency in Ubiquiti Cloud Network required

• Experience with Mac and PC environments required

• Experience with physical security systems including access control platforms, cameras, and alarms preferred

• CompTIA A+, CompTIA Network+, or equivalent certification preferred

• Bilingual in English and Spanish preferred

Skills

• Install, maintain, and troubleshoot hardware and software across Mac and PC platforms accurately and efficiently

• Perform server administration and network maintenance with attention to system integrity and security

• Manage access control systems with precision, timeliness, and strict adherence to security protocols

• Identify and resolve technology problems calmly and efficiently under pressure in fast-paced, multi-site environments

• Lead and develop IT Specialist staff with clear direction, accountability, and follow-through

• Communicate technical information clearly and professionally to non-technical staff and leadership at all levels

• Manage competing priorities across systems, projects, and multiple sites without losing accuracy or responsiveness

• Coordinate with third-party vendors to resolve issues and manage ongoing service relationships

• Demonstrate manual dexterity and hand-eye coordination for hands-on hardware installation and repair

• Proficient in Apple Business Manager, Jamf MDM, Ubiquiti Cloud Network, and Microsoft Office

Mandatory Requirements: 

• Background Screening – Employment is contingent upon the successful completion of  background checks as required per worksite.

• Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.

• Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.

• Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US.

• Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.

• Must have reliable transportation.

• Must have proof of vehicle insurance coverage.

• Must have a valid CA drivers license.