Coordinates end-to-end medical transportation product implementations, including planning, system configuration, testing, training, go-live support, and post-implementation adoption. The role manages project plans, customer requirements, stakeholder communication, risk tracking, documentation, and issue resolution while collaborating with Product, Engineering, Operations, Sales, and Customer Success teams. Travel to client locations is required approximately one to two times monthly.
Classification: Contract
Contract Length: 12-months
Position Summary
This role’s primary responsibility will include the continued transformation and optimization of the Medical Transportation platform of technologies. Medical Transportation covers all HCA-owned EMS programs and is currently standardizing all technologies across the enterprise for these programs. We are seeking a highly organized and customer-focused Product Analyst / Implementation Specialist to assist the successful deployment of new products and solutions for our clients. This role is responsible for coordinating, planning, and executing product implementations at customer locations, ensuring a seamless transition from project kickoff through go-live and post-implementation support. The ideal candidate is comfortable traveling frequently, assisting in multiple implementation projects, training end users, and collaborating with cross-functional teams to deliver exceptional customer experiences.
Responsibilities
- Lead end-to-end implementation projects for new product deployments at customer sites.
- Travel to client locations to conduct implementation activities, system setup, configuration, testing, and go-live support.
- Serve as the primary point of contact during the implementation process.
- Develop and maintain detailed project plans, timelines, and implementation documentation.
- Coordinate with Product, Engineering, Operations, Sales, and Customer Success teams to ensure project success.
- Conduct onsite and virtual training sessions for customers and end users.
- Gather customer requirements and configure solutions to meet business needs.
- Perform system validation, user acceptance testing (UAT), and issue resolution.
- Monitor implementation milestones and proactively identify project risks.
- Provide post-go-live support and ensure successful adoption of the product.
- Document implementation processes, best practices, and customer feedback.
- Track project progress and provide regular status updates to stakeholders.
- Support continuous improvement initiatives to enhance implementation efficiency and customer satisfaction.
Requirements
- Bachelor's degree required
- Previous Product Analyst experience/exposure a plus
- Local to Nashville, TN for a hybrid work schedule
- 1+ year(s) of experience in Hospital or Healthcare setting preferred OR equivalent combination of education and/or experience
- Job may require travel from time to time but not on a consistent basis; 1-2 times a month expenses paid
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