Executive Director of Quality, Compliance and Data

LSSI is seeking an experienced and mission-driven Executive Director of Quality, Compliance and Data to lead organization-wide quality improvement, compliance, privacy, risk management, accreditation, and data strategy efforts. This senior leader will guide the development and implementation of LSSI’s Continuous Quality Improvement (CQI) system while partnering across programs, networks, legal, information technology, and executive leadership to strengthen service quality, regulatory compliance, and data-informed decision-making.

Lutheran Social Services of Illinois (LSSI) is a leading not-for-profit organization providing healing, justice and wholeness to people and communities. For over 150 years, LSSI has made a difference in the lives of children and families, and we're still a strong, viable presence in the State of Illinois, continuing that commitment to making a difference.

Reporting to the Chief Operating Officer, the Executive Director of Quality, Compliance and Data provides strategic oversight for quality and compliance initiatives across LSSI and leads a team responsible for supporting policies, procedures, training, data use, privacy standards, and continuous improvement practices. The role also serves as the organization’s Privacy Officer and ensures appropriate safeguards are in place to protect confidential and sensitive information.

• Develop, communicate, and manage the LSSI CQI System; ensuring compliance, development of policies, and procedures related to provision of services.
• Responsible for overseeing contractual review process in collaboration with the networks.
• Leads and establishes metrices for benchmarking and analysis as well as processes for data use across the organization.
• Lead the organizational accreditation process.
• Responsible for operationalizing risk management processes and procedures across the organization.
• Provide direct supervision, training, support, review, and evaluation for assigned staff.
• Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest and fair manner.

• Ensure a workplace where employees are engaged, their dignity is valued, and they have a sense of belonging both within their specific role and within the organization overall.
• Serve as the organization’s Privacy Officer responsible for information and data privacy.  Set privacy and confidentiality policies and standards throughout LSSI and ensure compliance with those standards in support of compliance with HIPAA and other laws.
• Demonstrate a commitment to collaboration and replication of best practices throughout the organization.
• Participate in and direct learning experiences to continue professional growth and self-development.
• Develop and maintain a working understanding of Social Ministry in the Evangelical Lutheran Church in America (ELCA) as LSSI serves as an extension of the work of the Church.
• Ensure job duties of the team and direct reports are completed accurately and in a timely manner.
• May provide direct services or perform some of the same duties as assigned staff.

Qualifications

• Master’s degree in social work or human behavior sciences required.    
• Background check clearance required.
• Appropriate professional and state (LSW, LCSW, etc.) certification required.
• Minimum of five (5) years of experience in direct service required.
• Minimum of three (3) years of supervisory experience at program unit level required.
• Demonstrated ability to relate to professionals in other occupational fields required.
• Demonstrated ability to communicate in a clear, comprehensible manner, both verbally and in writing.
• Ability to relate to others, influence people, make decisions, plan, direct and/or control work.
• Excellent organization, presentation and pc/computer skills, including experience using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) along with other related software.

This position offers a hybrid work arrangement based out of Des Plaines, IL. Some local, periodic travel may be required. A valid driver’s license, reliable transportation, and valid statutory minimum liability insurance coverage may be required.

At Lutheran Social Services of Illinois (LSSI), employees are part of a mission-focused organization committed to strengthening lives and communities. The Executive Director of Quality, Compliance and Data will have the opportunity to shape systems that improve service quality, support compliance, protect privacy, and advance meaningful outcomes for clients, families, staff, and community partners.

LSSI is growing! Join this rewarding environment, and enjoy the knowledge that you’re helping make a positive difference in the lives of others, as well as these career advantages:

• On Demand Flexible Paydays for earned wages through an app called Dayforce Wallet.
• Competitive salary based upon relevant education, experience, and licensure.
• Salary $94,000-$133,000/Annually.
• Opportunity for advancement.
• Comprehensive benefits package for Full-Time employees includes healthcare insurance, up to 26 days of paid time off per calendar year, 11 paid holidays, sick time, 403(b) plan, Employee Assistance Program, and flexible hours.
• The paid training you need to learn, grow, and succeed!