The Field Support Specialist installs, maintains, and troubleshoots equipment while providing training and developing preventive maintenance procedures. Responsible for documentation and customer support.
Job Summary & Responsibilities
ECS is seeking a Field Support Specialist to work in our Forest Park, IL office.
Installs, troubleshoots, and maintains products/equipment. Trains employees, Identifies, analyses, and repairs product failures. Develop procedures and processes to prevent potential equipment issues. Develop life cycle support documentation including maintenance and safety procedures based on engineering, vendor, and COTS information. Determines and recommends which products or services best fit the customers' needs. Familiar with a variety of field’s concepts, practices, and procedures. Relies on experience and judgement to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Salary Range: $65,600 - $75,500
General Description of Benefits
Preferred Qualifications- 4-6 + years of experience in the field or in a related area
- US citizen or Green Card Holder and must be able to obtain a Public Trust clearance.
- Must be willing to travel for training, site visits, and related business needs
- Be available for off-hours calls if necessary to support operations and resolve urgent issues
- Experience drafting or updating technical documentation for machinery, ensuring clear, accurate, and accessible instructions for users and technicians. Verify and validate documentation based on engineering and COTS documentation.
- Experience with maintenance repair and troubleshooting of machines and equipment as related to mechanical, electro-mechanical, electrical, and electronic systems. Knowledge of Programmable Logic Control (PLC) systems
- Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers.
- Ability to interface and coordinate with internal and external customers to resolve equipment and system problems.
- Understanding of life-cycle support methodologies.
- Basic industrial control/systems knowledge or experience.
Top Skills
Programmable Logic Control (Plc) Systems
Similar Jobs
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Lead and develop a remote team of 8-10 Account Managers focused on SMB retail growth and retention. Drive upsell, adoption, and churn reduction through coaching, pipeline management, and cross-functional collaboration. Serve as escalation point and support OKRs, program improvements, and merchant insights.
Enterprise Web • Fintech • Financial Services
Support A/B and multivariate testing, create wireframes/prototypes following design system and accessibility standards, align pages to new templates during CMS migrations, and partner with UX, analytics, marketing, and engineering to interpret data and improve website user experiences.
Top Skills:
Figma,Sketch
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Own and drive 3–5 year global account strategies for assigned multinational customers; build senior-level relationships and trusted advisor status; identify cross-sell/up-sell and renewal opportunities; coordinate global and regional account teams to close integrated solutions; track market trends and participate in quarterly business reviews to refine account plans.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
